Lowongan Kerja Posisi Operations Trainer di Alpha Iota

Info Loker

Employment Highlights

• Young, energetic, creative, and supportive work environment
• Genuine work-life balance and flexible working hours
• Learn valuable hands-on work experience at a medium-sized start-up company
• Remote Work

What you would be doing:

• Responsible for training all agents assigned to the program/project.
• Designs course curriculum based on needs analysis, customer and employee feedback, leadership requests, industry best practices, and existing training strategies.
• Maintains awareness of training delivery calendar.
• Responsible for the delivery of both Alpha Iota and program-specific soft skills, sales, and/or technical training.
• Provides feedback to management regarding process improvements and content gaps, provides feedback on changes required to methods or procedures.
• Demonstrates a strong customer service orientation and takes task ownership.
• Conduct and/or participates in formal walk-through of training materials (and make revisions with course development, as necessary.
• Monitor the agent’s progress throughout the duration of the training, providing coaching and developmental feedback.
• Utilize effective presentation skills including creative training techniques, accelerated learning techniques and Adult learning techniques.
• Develop and maintain training tools, including worksheets, templates, databases, and reports.
• Ad-hoc task assigned by Training Lead/ Operations Lead.

To be successful in this role, you will need to have:

• Excellent written and oral communication skills in both English, and Bahasa Indonesia.
• Minimum 2 years training related experience in BPO/Contact center. Has experience in the delivery classroom and virtual training.
• Excellent knowledge of Microsoft Office (Excel, PowerPoint, Word), Google Docs, Discord, and Email.
• Strong mentoring skills, presentation, and team-building skills.
• Passion for crafting high-quality learning experiences.
• Ability to gather and analyze data and make recommendations to manage growth and change.
• Must have outstanding organizational, time management, and communication skills
• Proactive, efficient, quick to learn, and has a strong work ethic.
• Eager to work in a small team and fast-paced environment.
• A start-up attitude – highly collaborative with an entrepreneurial mindset, to work independently when required.
• Comfortable working with people from different cultural backgrounds and in different time zones.
• Has an adaptable mindset, enthusiastic about learning, and prior knowledge in conducting advanced research
• Willingness to keep up-to-date of new techniques in corporate training

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Konsultasi (Bisnis & Manajemen)
• No. Registrasi: 1423000-X
• Ukuran Perusahaan: 1- 50 pekerja
• Waktu Proses Lamaran: 22 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Performance Bonus, Business Casual