Lowongan Kerja Surakarta Posisi Trainer Solo di Teleperformance

Info Loker

Perusahaan	Teleperformance
Posisi	Trainer Solo
Tempat	Surakarta
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pelatihan & Pengembangan, Pendidikan/Pelatihan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Minimum requirements:

• 1 year of experience in a Trainer or Quality Assurance in a technical support or contact center care operation
• Good knowledge of Quality/Process Improvement techniques.
• High level of energy, drive, enthusiasm, initiative and commitment.
• Excellent communication, consulting, influencing and interpersonal skills.
• Proven track record of collaborating with cross-functional groups to produce results.
• Passion for ensuring a world class support experience for our community.
• Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams.
• Bachelor Degree / Diploma in any discipline.
• Able to speak English.

Responsibilities:

• Planning, design and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members.
• Develop effective induction programs to assure new hires embrace social media culture and understand required potentially lacking cultural context for markets to be supported.
• Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed.
• Ensure Training Quality through Service Level and Training evaluations/assessments.
• Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices.
• Work closely with the social media Training and Policy Team to assure training content is updated and aligned with social media’s Abuse Standards/Terms of Service.
• Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training.
• Conduct ongoing and thorough analysis of organizational, departmental and individual training needs.
• Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles.
• Manage participation during training delivery to ensure maximum contribution – test for understanding, observe behavior and alter delivery method if necessary.
• Keep self-updated on Learning & Development Best Practice.
• Evaluate on a regular basis employee skill and knowledge levels relevant to their assigned responsibilities.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Call Center/IT-Enabled Services/BPO
• Ukuran Perusahaan: 1001 - 2000 pekerja
• Waktu Proses Lamaran: 9 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)