Lowongan Kerja Surakarta Posisi Trainer And Quality Assurance Solo di Teleperformance

Info Loker

Perusahaan	Teleperformance
Posisi	Trainer And Quality Assurance Solo
Tempat	Surakarta
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pelatihan & Pengembangan, Pendidikan/Pelatihan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Responsibilities Trainer:

• Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
• Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
• Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
• Identify individual and team skills gaps
• Schedule regular training sessions (e.g. monthly or quarterly)
• Coordinate mentorship programs for new customer service representatives
• Assess the impact of each educational course on staff performance and client satisfaction

Requirements and skills Trainers:

• Work experience as a Customer Service Trainer or similar role
• Experience in customer service positions is a plus
• Knowledge of Learning Management Software (LMS)
• Familiarity with interactive learning activities
• Excellent communication and presentation skills
• Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
• Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
• Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
• Identify individual and team skills gaps
• Schedule regular training sessions (e.g. monthly or quarterly)
• Coordinate mentorship programs for new customer service representatives
• Assess the impact of each educational course on staff performance and client satisfaction.

Responsible Quality Assurance:

– Ensure that standards and safety regulations are observed

– Address and discuss issues and proposed solutions with superiors

– Document quality assurance activities and create audit reports

– Make recommendations for improvement

– Create training materials and operating manuals

Requirements and skills Quality Assurance:

– Proven work experience as a Quality Assurance Specialist or similar role

– Working knowledge of tools, methods and concepts of quality assurance

– Solid knowledge of relevant regulatory standards

– Good communication skills, both verbal and written

– Excellent data collection, analysis skills, english communication skills

– Strong attention to detail

Teleperformance embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, and gender.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Call Center/IT-Enabled Services/BPO
• Ukuran Perusahaan: 1001 - 2000 pekerja
• Waktu Proses Lamaran: 9 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)