Lowongan Kerja Surabaya Posisi Tour Staff di Kapasan Oriental Express Travel and Services

Info Loker

Perusahaan	Kapasan Oriental Express Travel and Services
Posisi	Tour Staff
Tempat	Surabaya
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	D3 (Diploma), D4 (Diploma), Sarjana (S1), Sertifikat Professional, SMA, SMU/SMK/STM
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Hotel/Pariwisata, Hotel/Restoran
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job Responsibilities:

• Identify and assess customer needs
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Escalate unresolved queries and redirect problems to correct resources when needed
• Ensure proper recording, documentation, and closure
• Work with the team and other departments to find appropriate solutions to customer complaints or needs
• Being able to explain products with complete undertstanding

Job Requirements:

• Candidate must have at least a (SMK), or equivalent
• Max age. 27 y.o
• Fresh graduates are welcomed, work experience at a travel agency is a plus point
• Must have (basic/fluent) spoken and written (English, Bahasa Indonesia), Mandarin is a big plus point
• Must have a wide knowledge regarding Tour Routes, and basic geographic knowledge
• Excellent interpersonal and customer service skills
• Good problem-solving and decision-making capabilities
• Multitasking and organisational skills
• Able to do rotational shift (Travel Fair Period)
• Able to work between <8:30am – 4:00 pm>, 5 days a week

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Travel/Pariwisata