Lowongan Kerja Jakarta Raya Posisi Tiktok Shop By Tokopedia – Oncall Service Sme di TIKTOK PTE LTD (TIKTOK)

Info Loker

Perusahaan	TIKTOK PTE LTD (TIKTOK)
Posisi	Tiktok Shop By Tokopedia - Oncall Service Sme
Tempat	Jakarta Raya
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Konsumen – Call Center (Call Center & Layanan Konsumen)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Responsibilities

• Define, build, implement and monitor projects that increase internal-customer experience;
• Monitor auto-routing to ensure the right point-of-contact is documented in our system;
• Identify the most common FAQ’s and improve our technology self-help tool so we enable our internal customers to self-serve;
• Root-cause analysis for ineffective rooting, define a recovery plan and implement;
• Total ownership if issues is not resolved, then working with our process team defines a strategy to resolve the gaps.

Qualifications

Minimum Qualification(s)

• Bachelor degree or above, with relevant working experience in dealing with crisis issues;
• Understand the law and understand the mechanism of crisis management.
• Previous experience in customer success/escalation role, SOP design and PR experience preferred;
• Strong understanding of the processes, working knowledge of call center operations;
• Experience in business, financial or statistical analysis;

Preferred Qualification(s)

• With experience in business analysis and reporting management within Customer Service;
• Experience in eCommerce platforms in the relevant region;
• Experience in chatbot optimisation;
• Proven experience in data analysis, particularly in conducting root cause analysis.

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Deskripsi Perusahaan

Info Perusahaan

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