Lowongan Kerja Jakarta Barat Posisi Ticketing And Hotel Booking Officer di PT. Keiana Kompas Infinit

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Perusahaan	PT. Keiana Kompas Infinit
Posisi	Ticketing And Hotel Booking Officer
Tempat	Jakarta Barat
Jenis Pekerjaan	Kontrak
Spesialisasi Dibutuhkan	Reservasi (Hospitaliti & Pariwisata)
Gaji Min	Rp. 4.075.000
Gaji Max	Rp. 6.075.000

Job Description: Ticketing & Hotel Booking Officer at WeTravel Indonesia

Position: Ticketing & Hotel Booking Officer
Location: Indonesia
Company: WeTravel Indonesia

Overview: The Ticketing Officer at WeTravel Indonesia plays a crucial role in managing the ticketing process for clients, ensuring a smooth and efficient service. The role involves a combination of customer service, administrative duties, and technical skills related to ticketing and hotel booking systems.

Responsibilities:

Ticket Issuance and Management:

• Issue tickets and hotel’s voucher accurately and promptly using the company’s ticketing and hotel booking system.
• Handle cancellations, reissues, and refunds as required.
• Ensure all tickets and hotel booking comply with airline and regulatory requirements.

Customer Service:

• Assist clients with ticketing and hotel booking inquiries via phone, email, and in-person.
• Provide information on flight schedules, ticket prices, hotel rooms prices and travel policies.
• Resolve any ticketing and hotel booking-related issues or discrepancies.

Administrative Duties:

• Maintain accurate records of all ticketing and hotel booking transactions.
• Prepare reports on ticket sales, room bookings, cancellations, and customer feedback.
• Coordinate with airlines and other travel partners to confirm reservations and manage bookings.

Technical Skills:

• Operate and manage the ticketing and hotel booking software and systems effectively.
• Stay updated with changes in ticketing procedures and airline policies.
• Troubleshoot and resolve any technical issues related to ticketing and hotel booking systems.

Compliance and Quality Assurance:

• Ensure adherence to company policies and industry standards.
• Conduct regular audits of ticketing processes to ensure accuracy and compliance.
• Implement and follow best practices to maintain high-quality service.

Sales and Promotions:

• Promote special offers and discounts to customers.
• Assist in upselling additional travel services such as insurance, hotel bookings, and car rentals.

Team Collaboration:

• Work closely with other team members to provide seamless service to clients.
• Participate in training sessions and team meetings to stay informed and improve skills.

Qualifications:

• Education: Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field.
• Experience: Prior experience in a ticketing role within the travel industry.
• Skills:
  • Strong knowledge of ticketing and hotel booking systems and software.
  • Excellent customer service and communication skills.
  • Attention to detail and high accuracy in ticket issuance.
  • Ability to work under pressure and manage multiple tasks.
  • Proficiency in English and Bahasa Indonesia.

Benefits:

• Competitive salary 
• Health and wellness benefits.
• Opportunities for career advancement and professional development.
• A dynamic and supportive work environment.

Application Process:

Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications. Applications can be submitted through the company’s career portal or via email.

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