Lowongan Kerja Banten Posisi Temporary It Customer Service Officer di British School Jakarta

Info Loker

Perusahaan	British School Jakarta
Posisi	Temporary It Customer Service Officer
Tempat	Banten
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	Sarjana (S1)
Jenis Pekerjaan	Temporer
Spesialisasi Dibutuhkan	IT-Admin Jaringan/Sistem/Database, Komputer/Teknologi Informasi
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

MINIMUM REQUIREMENTS:

Essential:

• Minimum Bachelor’s Degree in Information Technology, Computer Science or other relevant disciplines.
• Minimum 2 years experience in IT services and operations.
• Good written and verbal communication in English and strong interpersonal skills in order to effectively liaise with internal and external parties, particularly IT end-users / customers and vendors.
• Strong organisational and administrative skills, customer service skills and understanding the concepts of customer service excellence and customer success/excellence, able to understand the end-user needs and translate into IT solutions in order to provide the highest quality of IT services.
• Able to work independently or as part of a team, must be able to work at a fast paced working environment and work well under pressure.
• An understanding of the latest trends and best practices in IT systems.
• Excellent computer literacy (Microsoft Office and Google Suite).

Desirable:

• Possessing IT provider certifications will be an advantage, including Apple Certified Support Professional (ACSP) ITIL v3 and other professional IT products/network services certification in order to trouble-shoot related issues.
• Experience in the education industry, particularly in an international school setting. 

JOB FUNCTIONS:

This position’s duties and responsibilities, but are not exclusive to are as the following:

IT Customer Service Support

• Receive, assign, resolve, and close service ticket requests from end-users within the Service Charter timeframe. Understand hardware, software, server or applications technical issues and apply  IT methods to provide solutions for end-users.
• Handle all IT service related enquiries and problems of all walks in end-users. Perform basic troubleshooting and assist with support issues of  walks in end-users.
• Communicate with wired/wireless network services providers, IT engineers, web and applications developers to restore service and/or identify end-user problems. Refer more complex problems to the IT service manager and/or more senior level. 
• Perform routine IT related activities, may include but not limited to data entry, administration of IT system or maintenance and troubleshoot PC hardware/ software/ LAN and network.
• Assist teaching staff by providing IT support in day-to-day activities concerning PC hardware/ software/ LAN and network. Including but not limited to managing IT room bookings, (remove) reporting end-users on computer repair or diagnosis status, training of Teacher Assistants on the 1 to 1 iPad Projects.
• Perform monitoring, cataloguing, circulating, and collecting all Apple assets and stock within the Follet library system. Maintain a consistent and update records of available Apple assets for students and teaching staff using the Lightspeed MDM system.

Other General Professional Duties

• Actively promote and uphold all Safeguarding and Child Protection policies and responsible use of personal data in accordance with the relevant personal data protection policies and procedures within the school. 
• In liaison with the Line Managers, take responsibility for upholding Health, Safety and Environmental (HSE) practice within your own working area and be responsible for completing risk assessments/near misses as appropriate.
• Undertake any other relevant duties as assigned by the IT Service & Operations Manager or the Head of IT.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Pendidikan
• Ukuran Perusahaan: 51 - 200 pekerja
• Waktu Proses Lamaran: 23 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Pinjaman, Olahraga (contoh: pusat kebugaran), Parkir, Waktu regular, Senin - Jumat, Formil (contoh: Kemeja + Dasi)