Lowongan Kerja Jakarta Selatan Posisi Telesales Supervisor di PT Concentrix Services Indonesia

Essential Functions/Core Responsibilities

• Support and managing sales / marketing strategies.
• Responsible for the day-to-day supervision of a group of Telesales Agent associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training

Requirements:

• Experienced at least 1 year experience in Sales – Telesales / Telemarketing Supervisor background or equivalent, preferably from insurance company, hospitality, travel and tourism
• Have good analytical and logical skills.
• Target oriented.
• Being proactive and have a high sense of persuasive manner.
• Good communication skill in English (both spoken & written)