Lowongan Kerja Posisi Technical Support Specialist di PT Hydrax Teknologi Indonesia

Info Loker

Perusahaan	PT Hydrax Teknologi Indonesia
Posisi	Technical Support Specialist
Tempat	Jakarta Selatan, Surabaya
Tingkatan Kerja	Supervisor/Koordinator
Kualifikasi	Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	IT-Perangkat Lunak, Komputer/Teknologi Informasi
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

• Hybrid role involving customer support and technical support
• Act as the initial point of contact for support requests and alerts, production issues and any other application-related concerns from clients
• Investigate and solve issues/outages as they occur and escalate as necessary
• Troubleshoot and perform quality analysis of the application and infrastructure
• Provide daily support to users of various computer systems including answering questions, analysing problems, and quickly forming solutions to return systems to proper operational levels
• Participate in software testing and validation processes to ensure that software products are functioning optimally
• Communicate clearly and effectively with end users and colleagues to quickly resolve issues and ensure customer satisfaction
• Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and specific dates/individuals involved
• Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with our applications
• Perform and manage routine preventive maintenance and operational activities inclusive of service request and incident response
• Actively update, maintain and monitor application, cloud infrastructure and all aspects of computer networks

Qualifications & Requirements

• A degree in Computer Science, Engineering or a related field 
• At least 3 years of relevant experience in a technical support role or software development, with a strong understanding of programming concepts and hands-on coding experience
• Experience in at least one programming language such as Python/Java/Go Lang/React etc.
• Self-starter who excels in a fast-paced, high growth and dynamic environment. Possess the ability to thrive within a start-up environment. Process-oriented and passionate to build templates from scratch
• Highly motivated and proactive with strong ability to execute
• Ability to work well in a team and independently with minimal supervision
• Good oral and written skills in English, able to communicate effectively
• Experience dealing with fintech applications is preferred

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Komputer/Teknik Informatika (Perangkat Lunak)
• Ukuran Perusahaan: 201 - 500 pekerja
• Waktu Proses Lamaran: 29 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Asuransi kesehatan, Waktu regular, Senin - Jumat, Kasual (contoh: Kaos)