Lowongan Kerja Jakarta Raya Posisi Technical Support di PT Mid Solusi Nusantara (MEKARI)

• Diagnose and resolve related issues from the user, including Application, Web Dashboard or etc  based on user descriptions.

• Prepare troubleshoot documentation or Bug Fixing Document to direct supervisor. 

•  Analyze and support Team Customer Experience related with user request/Complaint and also giving the suggestion to improve the system.

• Handle Daily Tickets and User Complaint from Customer Experience Team

• Foster positive relationships and collaboration with both internal and external parties to achieve operational and business goals.

• Coordinate with the Infra Team in managing the Core System Application Server. If any cases related with Infrastructure Team. 

• Reporting to the Direct Supervisor and summarizing the total issue Solve or Not Solve in Every Day. 

• Coordinate with Team Project or Team Product, If any cases need improvement from product side or our platform.

Requirements/Qualifications:

• Minimum Diploma in Information Technology, Information Systems, or Computer Science

• Fresh Graduate (with student organization experiences) or 1 year experience as an IT Helpdesk Support or Application Support. 

• Understanding programming languages ​​like Javascript, SQL and MongoDB

•  Foster positive relationships and collaboration with both internal and external parties to achieve operational and business goals.

• Strong verbal and written communication skills to interact with users and document issues clearly

• Have high analytical skills in analyzing cases quickly and accurately.

• Ability to manage multiple tasks and prioritize effectively