Lowongan Kerja Bandung Posisi Technical Support Helpdesk di Geekhunter

Info Loker

Perusahaan	Geekhunter
Posisi	Technical Support Helpdesk
Tempat	Bandung
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pelayanan, Teknikal & Bantuan Pelanggan
Gaji Min	Rp. 6.000.000
Gaji Max	Rp. 10.000.000

Perks & Benefits

• THR, BPJS-K, BPJS-TK
• Working Tools Provided
• Overtime and Business Trip Allowance
• Annual bonus performance

Job Description:

• Handling complaints from clients regarding problems and bugs in the application
• Provide solutions and technical support for clients
• Coordinate with the development team or other technical team to fix bugs or application problems
• Manage communications with relevant clients and teams, including providing updates on the status and progress of problem resolution
• Record and document clients complaints as well as resolution steps in a designated reporting system or bug tracker
• Provide guidance and training for clients regarding the use of the application and maximizing its functionality
• Identify and analyze trends or patterns of problems that frequently arise in the application and provide feedback to the development team for long-term improvements

Job Requirement:

• 5+ years’ experience in related field
• Strong understanding of digital technology, platforms, and related products
• Knowledge of software development concepts and product life cycle.
• Ability to use the necessary software and tools for product operations and support.
• Strong analytical skills to analyze data, identify trends, and evaluate product performance.
• Ability to provide effective and professional customer support through various communication channels.
• Ability to understand customer needs and provide appropriate solutions.
• Ability to perform product testing, monitor performance, and drive continuous improvement.
• Knowledge of product development methodologies such as Agile or Scrum.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Manajemen/Konsulting HR
• Ukuran Perusahaan: 1- 50 pekerja
• Waktu Proses Lamaran: 14 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Kasual (contoh: Kaos)