Lowongan Kerja Jakarta Raya Posisi Technical Support Engineer di PT Advance Intelligence Indonesia
- Loker diposting 7 bulan yang lalu
Telah dibuka loker dengan sistem full time untuk posisi Technical Support Engineer di kantor PT Advance Intelligence Indonesia untuk kota/kab Jakarta Raya dan sekitarnya.
Kemampuan yang usaha kami butuhkan adalah Pelayanan & Teknikal & Bantuan Pelanggan serta orang yang mampu mengemban pekerjaan dengan baik.
PT ini tidak memiliki kualifikasi yang spesifik terhadap pelamar sehingga kamu dapat mencoba melamar ke perusahaan kami dengan memberikan CV atau portofolio anda.
Gaji yang kami tawarkan cukup kompetitif menurut dari kemampuan karyawan. Minimal upah yang kami tawarkan adalah Rp 1.800.000 - Rp 5.500.000.
Info Loker
| Perusahaan | PT Advance Intelligence Indonesia |
| Posisi | Technical Support Engineer |
| Tempat | Jakarta Raya |
| Tingkatan Kerja | Pegawai (non-manajemen & non-supervisor) |
| Kualifikasi | Tidak terspesifikasi |
| Jenis Pekerjaan | Full Time |
| Spesialisasi Dibutuhkan | Pelayanan, Teknikal & Bantuan Pelanggan |
| Gaji Min | Rp. 1.800.000 |
| Gaji Max | Rp. 5.500.000 |
The Technical Support Engineer will be responsible for providing technical support for Advance AI applications and services (both cloud based and on premise services). They will work closely with customers and the internal stakeholders to troubleshoot issues, and resolve incidents.
Responsibilities:
• Provide L1 and L2 technical support for cloud-based applications and services, including troubleshooting and resolution of issues at service component level by analysing logs and write test scripts
• Responding in a timely manner to service issues and customer requests either via phone, email or chat until they’re solved.
• Monitor cloud infrastructure and respond to alerts and incidents.
• Collaborate with internal teams to resolve complex technical issues and escalate to Level 3 support when necessary.
• Continuously improve processes and procedures to increase efficiency and effectiveness of support operations. This includes developing and maintaining technical documentation in our Knowledge Base.
• Perform on-site training, onsite and remote support of the company’s product for our on premise customers
• Participate in on-call rotation to provide 24/7 support for critical incidents.
Technical requirements:
• Bachelor’s degree in Computer Science, Information Technology or related field
• Working knowledge of Linux environment
• Technical knowledge and experience working with APIs – specifically, and debugging REST APIs, and reading logs
• Knowledge of GPU, databases, container technology such as docker, is an added advantage
• Familiar with Python, API, and other scripting language
Qualifications
• 2+ years of experience in a client-facing technical role, preferably in supporting cloud based enterprise software.
• To perform shift work duties on a 24×7 basis from Monday to Sunday including public holidays
• Demonstrate experience working in any of the support ticketing platforms – Zendesk, Jira, Hubspot Service Hub
• Demonstrable experience where customer care has played a key role
• Demonstrable experience in providing support for technical products/services
• Excellent problem-solving and communication skills.
• Hard-working attitude with the ability to work well under pressure
• Ability to work alongside people of different backgrounds, cultures, languages and timezones
• Good team player and work with minimum supervision
Alamat Lengkap
| Provinsi | Jawa Barat |
| Kota | Jakarta Raya |
| Alamat | PT. ADVANCE GROUP INDONESIA, Jl. Bangka Raya No.10c, RT.2/RW.5, Pela Mampang, Mampang Prapatan, South Jakarta City, Jakarta 12720 |
| Map | Google Map |
Keuntungan Kerja
- Mendapat pengalaman kerja
- Bonus jika lembur
- Diajari terlebih dahulu
Lamar kerja
Perlu diingat informasi yang tertera bisa saja berubah sewaktu-waktu.
Melamar pekerjaan tidak dipungut biaya, anda harus berhati-hati saat melamar pekerjaan.
Pastikan anda mengisi form lamaran yang dituju terlebih dahulu dan menunggu HRD perusahaan menghubungi untuk interview.
Disclaimer: pastikan anda membaca deskripsi dan intruksi dari lokercepat.id agar tidak mengalami kejadian yang tidak mengenakkan saat melamar pekerjaan. Karena kami adalah situs berbagi lowongan pekerjaan dengan sumber dari internet, koran, dan TV.
Tips dari admin. Gunakan bahasa yang sopan dan promosikan diri semenarik mungkin agar HRD/Staff terkait tertarik dengan anda.
Semoga sukses mendapat pekerjaan yang diinginkan.
Intruksi Melamar Pekerjaan
- Buka link "Lamar Sekarang" di atas
- Jika belum punya akunnya, silahkan daftar terlebih dahulu, buat profile/unggah resume sesuai dengan data diri anda
- Jika sudah mendaftar kalian bisa langsung login
- Promosikan diri anda lewat form lamaran kerja yang tertara
- Selesai, silahkan tunggu.
Deskripsi Perusahaan
ADVANCE.AI is a data-driven financial technology company with multiple offices in Singapore, Beijing, Jakarta and Chongqing. In our quest to build a better financial world, one of our key goals is to revolutionize the credit system by creating a more holistic, accurate, and democratic alternative to existing credit scoring methods.
ADVANCE.AI was founded by a group of highly experienced talents who are from top-tier schools like Tsinghua, Stanford, CMU, UIUC, UPenn and have rich industrial experiences from Farrallon Capital, Goldman Sachs, Two Sigma, Amazon AWS, Accenture, Tencent and so on.
To learn more about us, please visit https://ww.advance.ai (https://ww.youtube.com/watch?v=XWe4c_n9b84) for more information.
Info Perusahaan
- Industri: Perbankan/Pelayanan Keuangan
- Ukuran Perusahaan: 51 - 200 pekerja
- Waktu Proses Lamaran: 27 hari
- Tunjangan dan Lain-lain: Tip, Jam Bekerja yang Panjang, Kasual (contoh: Kaos)
