Lowongan Kerja Surabaya Posisi Technical Support di Geniebook Pte. Ltd.

Info Loker

Perusahaan	Geniebook Pte. Ltd.
Posisi	Technical Support
Tempat	Surabaya
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Administrasi Jaringan & Sistem (Teknologi Informasi & Komunikasi)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Loved by over 220,000 users, Geniebook is Singapore’s largest online learning platform for English, Mathematics and Science (EMS) syllabi, with Chinese being our newest subject offering. From AI-personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance. We’re looking out for amazing global talents to scale Geniebook exponentially across Southeast Asia, and we have many exciting roles opening up across a wide range of functions.

So join us today to inspire a new generation of learners and help even more students learn smarter and do better!

Job Responsibilities :

• Actively update, maintain and monitor all aspects of computer usage and troubleshooting.
• Act as the initial point of contact for all computers and systems from clients or other employees.
• Maintain a working log detailing all required system updates, as well as the date of completion.
• Complete detailed reports listing requests for technical assistance and steps taken to resolve them.
• Coordinate and report all the technical problems from client or employees to developer team.
• Investigate and resolve application-related issues reported by users through tickets, emails, or other communication channels.
• Utilize diagnostic tools and methodologies to identify root causes and implement effective solutions promptly.
• Monitor the performance and availability of applications related systems to ensure optimal operation.

Job Qualifications

• Able to speak in English actively (both writing and speaking)
• Able to relocate to Surabaya
• A bachelor’s degree in computer science or related technology field is preferred.
• 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company’ s products and services.
• Knowledge of a company’ s products and services.
• Good knowledge and have experiences in writing query (SQL).
• Have knowledge with Jira will be an advantage.
• Experience with remote desktop applications and help desk software.
• Professional written and interpersonal skills are essential.
• Extensive experience working with different operating systems including Windows and Mac OS.
• Accept constructive criticism and customer feedback regarding their experience with software or IT services.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Comfortable to work as a team in international environment.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Komputer/Teknik Informatika (Perangkat Lunak)
• No. Registrasi: 201604244N
• Ukuran Perusahaan: 501 - 1000 pekerja
• Waktu Proses Lamaran: 15 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Tip, Asuransi kesehatan, Group Insurance, Performance Bonus, Transport Allowance, Structured Training, Company Tee or Smart Casual, Varies according to role