Lowongan Kerja Medan Posisi Technical Sales Supervisor di AICA ASIA PACIFIC HOLDING PTE LTD

About us

AICA is a leading polymer chemical company headquartered in Japan. We have 17 manufacturing plants and offices located in China, Vietnam, Thailand, Malaysia, Indonesia, Singapore and New Zealand. This enables us to develop, manufacture and supply customized adhesives and surfacing solutions and offer on-site technical service and application support to our local and regional customers.

Qualifications & experience

• Bachelor’s degree in Chemical Engineering with a minimum of 2 years of experience in the field.
• Able to operate a computer and knowledge in Microsoft Office
• Understand and comprehend the ISO 9001 and ISO 14001 Quality Management Systems
• Ability to write, speak or communication in English
• Have the ability to communicate and negotiate
• Willing and able to travel (domestic and international).

Tasks & responsibilities

• Visits all external overlay customers and report the visit results regularly.
• Maintain customer satisfaction with PT AICA Mugi Indonesia products and inform each customer if there is product development to improve quality.
• Record and report any new requests from customers.
• Educate new customers to follow standard parameters in the production process to avoid any poor quality.
• Effectively help external customers improve production efficiency and helping internal customers to improve product quality
• Assist external customers directly in resolving any problems during and after the process.
• Record and report if there is development of competing products for external customers.
• Request samples whenever requested by internal customers or other AICA units.
• Record, prepare and send samples to customers and potential customers.
• Record, report and assist with any customer complaints regarding product quality, quantity, appearance and delivery.