Lowongan Kerja Jakarta Raya Posisi Technical Advisor di PT Akzo Nobel Car Refinishes Indonesia

1. Provide total technical support to customer in all channels (distributor, retail, project, end user)

2. Provide project service package to project channel, such as technical training, project check-in, regular visit, project check-out and related services

3. Prepare panel mock-up & site mock-up for customer based on request from Sales department

Conduct technical training to customer based on internal assessment, needs and inquiry

Give technical consultation to customer based on inquiry

Handle and analyze product-related issues, including on-site analysis and actuations

Create Root Cause Analysis for every complaint received and improvement plan to be implemented in the cross departments

Performs laboratory analysis with Factory Team for the product-related issues when needed

Coordinate with related parties to establish corrective actions

Provide solution for product-related issues to customer

Ensure satisfactory closure of complaints from customer 

Actively participate in key phases of the sales process to prospects

Proactively prevent and solve problems of a technical nature occurring at existing customers

Attend the testing process as well as the implementation of new products and technologies

Develop and maintain relationships with customer in order to keep and extend the business

Deliver periodical progress reports, proactively submit information regarding trends within the market and provide recommendations regarding the improvements in the approach to the market

Monitor competitive activities at customers’ facilities

Promote the positive company reputation and develops long-term relations with customers. Hold and defend the values of the company

Fulfill expectations by meeting set KPIs and contribute to expected team performance standard

Assists TSQ department to achieve targets and goals with or without guidance from Technical Service & Quality Manager

Able to assist Technical Service & Quality Manager in order to do all scopes in TSQ department based on guidance from Technical Service & Quality Manage

1. Minimum bachelor degree from Chemical Engineering/Chemistry/Civil Engineering

2. Experience in Research & Development/Technical Service/Product Quality field from Decorative Paint industry

3. Proficient with MS Office, expert in excel and powerpoint

4. Must speak English and Bahasa fluently

5. Excellent oral, written communication and interpersonal skills

6. Public speaking capability and ability to give training

7. Problem solving capability and ability to work independently

8. Fast learner

9. Multi-tasking capability

10. Excellent troubleshooting and organization skills 1

1. Must be willing to travel around Indonesia

12. Having valid A and C driver’s license

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