Lowongan Kerja Yogyakarta Posisi Team Lead Qc Kyc & Phone Verification di PT. Pintar Inovasi Digital

Info Loker

Perusahaan	PT. Pintar Inovasi Digital
Posisi	Team Lead Qc Kyc & Phone Verification
Tempat	Yogyakarta
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pemimpin Tim/Supervisor (Call Center & Layanan Konsumen)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Roles and Responsibilities

1. Supervise the QA KYC & PV team in monitoring the performance and output quality of KYC (Know Your Customer) and PV (Phone Verification) processes.

2. Review sample checks conducted by the QA KYC & PV team to ensure all KYC and PV activities comply with internal procedures and regulatory requirements.

3. Propose and implement process improvements to enhance the efficiency and effectiveness of KYC and phone verification operations, while maintaining compliance standards.

4. Monitor and control the error rate to ensure it remains within the company’s acceptable tolerance limits.

5. Conduct periodic refreshment sessions on updated internal and regulatory procedures for KYC & PV agents, in collaboration with the Credit Review Team Leaders.

6. Oversee team performance, identify non-conformities, errors, or inefficiencies, and recommend corrective actions.

7. Develop or update QA procedures and ensure they are reviewed and acknowledged by the Head Office Risk Management Division.

Requirements

1. Minimum bachelor’s degree from a reputable university.

2. Have minimum 2 years of experience and knowledge related to financial services sector.

3. Have a good understanding of regulations and business processes in a financial institution.

4. Good attention detail and strong analytical skills.

5. Strong interpersonal, communication and influencing skills.

6. Positive attitude, efficient, proactive, and detailed oriented to manage a workload of projects worked concurrently.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: