Lowongan Kerja Bali Posisi Support Agent -customer Service Role di My Free Course

Info Loker

Perusahaan	My Free Course
Posisi	Support Agent -customer Service Role
Tempat	Bali
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Konsumen – Call Center (Call Center & Layanan Konsumen)
Gaji Min	Rp. 7.075.000
Gaji Max	Rp. 10.075.000

About Us:
My Free Course is a UK-based company partnering with colleges to help learners access free-funded courses. Our mission is to make education accessible to everyone, and we are seeking a proactive and detail-oriented Support Agent to join our team. If you are committed to delivering high-quality service and thrive in a dynamic work environment, we encourage you to apply.

Job Overview:
As a Support Agent at My Free Course, you will work full-time (40 working hours per week) on a pre-agreed shift pattern that may includes weekend coverage. Reporting directly to the Support Team Lead, you will be responsible for a variety of tasks designed to ensure the smooth and efficient processing of learner applications. You will manage a caseload of applicants, provide support throughout their submission process, and maintain up-to-date records in our CRM system.

We are looking for someone who is based in Asia.

Key Responsibilities:

• Caseload Management: Support applicants through the entire submission process, ensuring their applications meet the required standards of their assigned college. Handle inquiries and provide answers quickly and effectively.

• Communication: Conduct outbound calls, texts, and emails to acquire any necessary information or documents from applicants. Ensure that all communications are clear and professional.

• Identity Verification: Verify the identity of applicants and follow up on incomplete applications through phone calls and emails, ensuring timely and accurate application submissions.

• CRM Management: Maintain accurate and detailed notes in the Customer Relations Management system. Ensure leads are moved through the Customer Support Pipeline and all actions are thoroughly documented.

• Backend System Management: Keep up-to-date notes on all actions taken for each application, ensuring that the backend system reflects the most current information.

• Historic Application Correction: Review and correct any discrepancies in past applications, ensuring data accuracy and compliance.

• Document Creation: Create and manage documents as needed to support operations and communication with applicants.

• Daily Operations Support: Assist with any additional tasks necessary to ensure the smooth running of daily operations within the team, as directed by the Support Team Lead.

• Additional Services: Provide any additional services that may be mutually agreed upon between the parties.

Qualifications:

• Proven experience in a customer service or support role, preferably in an education-related field.
• Strong verbal and written communication skills in English.
• Excellent organisational skills and attention to detail.
• Ability to manage a caseload of applicants efficiently while prioritising tasks and meeting deadlines.
• Proficiency in using CRM systems or similar customer management software.
• Strong problem-solving skills with a proactive approach to resolving issues.
• Ability to work independently in a remote environment while remaining a collaborative team member.
• Flexible and able to work pre-agreed shifts, including weekends, as required.

Infrastructure Requirements:

• Internet speed: Minimum 30 Mbps.
• Computer: Minimum Windows 10 with 8 GB RAM.

What We Offer:

• Full-time, remote work with a supportive and collaborative international team.
• 25 paid annual leave days, and 1 birthday leave.
• Health allowance.
• Annual meetup – offline.
• Professional development opportunities.
• The chance to contribute to a company that is making education accessible to everyone.

How to Apply:

• Submit your CV and a video introduction to [email protected] Use the subject: SA-(your name).
• In the video, tell us about yourself, what makes you a strong candidate for this role, what motivates you, what do you know about My Free Course, and why we should hire you. The video should lasted maximum 5 minutes.
• Afterward, you’ll be invited to complete a comprehension test before proceeding to the interview stage.

Join us at My Free Course and play a key role in helping learners achieve their educational goals.

Job Type: Fixed-term contract

Contract length: 6 months – will be renewed with Performance Review result

Pay: £3,000.00-£4,650.00 per year

Additional pay:

• Performance bonus

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