Lowongan Kerja Tangerang District Posisi Student Services Staff di Yayasan Bina Nusantara

Info Loker

Perusahaan	Yayasan Bina Nusantara
Posisi	Student Services Staff
Tempat	Tangerang District
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Konsumen – Call Center (Call Center & Layanan Konsumen)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Job description & requirements

Job Descriptions

Student Document Services:
• Receive and prepare all necessary documents that needed for the student services process
• Distribute student documents (e.g. graduation documents, etc.)
• Receive and check document completeness from internship project and final project (soft cover & hard cover)
• Maintain and update records of customer transactions

Student Financial Services:
• Receive other academic related and manual tuition payment process. Register the payment data based on related payment type
• Receive student’s application for scholarship and collect the request
• Provide prompt respond and service to students related to financial services
• Receive and record other income (e.g. Binusian Card Flazz, DNK, etc.)

Student Services Center Process Support:
• Prepare all student documents before distribution process (e.g. Student Guide Book, letter request, etc.)
• Upload various announcement to Binus Maya
• Receive and process students letter request regarding documents in Student Services Center
• Check the completeness of documents in Student Services Center

Stakeholder Inquires Respond :
• Respond promptly to students/other stakeholders inquiries through CRM, email, phone or send it directly to related parties
• Oversee all inquiries using CRM
• Follow up and direct various unresolved inquiries to related parties
• Handle and resolve all stakeholder inquiries based on service level agreement (SLA)
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Maintain and update record details of inquiries, comments and complaints
• Maintain and update record details of actions taken
• Manage related administration
• Communicate and coordinate with internal departments

Management Support Activities:
• Provide Report to direct Supervisor
• Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost)
• Perform activities related to Quality Management System
• Perform additional tasks related to key responsibilities as required by Direct Supervisor

Education Requirement:
•Minimum Diploma Degree (D3) or University Student (6th Semester)

Work Exposure/ Experience:
•No working experience

Special Skills/Certification:
• Customer Service

Skills

• Customer Service
• Communication Skills
• Public Speaking

Culture

Based on our belief in God, our passion for education, and our view of a bright future, we are committed to developing the nation and to building a global community through education and technology.

This commitment is reflected in the values of Bina Nusantara, which become the guidance of our actions:

• Striving for excellence.
  We continuously do our best to achieve high quality results in every aspect of our work.
• Perseverance.
  We stay calm, focused, never give up, and quickly recover in overcoming challenges.
• Integrity.
  We are honest, transparent, sincere, and courageous in doing the right thing.
• Respect.
  We Care for others; we value differences and contributions from every individual
• Innovation.
  We encourage creative, breakthrough, and sustainable ideas to continuously improve processes in order to achieve better results.
• Teamwork.
  We believe in the importance of collaborative, effective, and trustful working relationships as one team.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Pendidikan
• Ukuran Perusahaan: 2001 - 5000 pekerja
• Waktu Proses Lamaran: 25 hari
• Tunjangan dan Lain-lain: Tunjangan Pendidikan, Asuransi kesehatan, Parkir, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)