Lowongan Kerja Tangerang Posisi Student Services Officer di Yayasan Bina Nusantara

Info Loker

Perusahaan	Yayasan Bina Nusantara
Posisi	Student Services Officer
Tempat	Tangerang
Tingkatan Kerja	Tidak Terspesifikasi
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pemasaran/Pengembangan Bisnis, Penjualan / Pemasaran
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job description & requirements

Job Description:

• Provide prompt respond and service to students related to financial services
• Inform accurate financial info to customer (verbal and written)
• Ensure overall Financial Services to customer comply with valid regulation and procedure
• Verify payment amount value, date, and payment type with current data and payment receipt info
• Receive student’s application for scholarship and collect the request
• Provide info related to tuition payment amount for students on academic leave period and process re-activate student status
• Provide info related to academic leave process to students and required forms
• Receive other academic related and manual tuition payment process. Register the payment data based on related payment type
• Sort student payment data receipt according to student ID and payment type.
• Record and summarize payment data
• Receive, record, and distribute student request for financial service to related area
• Provide and maintain documentation for all transaction and other financial services activities 
• Receive and prepare all necessary documents required for the student services process
• Distribute student documents (e.g. graduation documents, etc.)
• Receive and check document completeness from internship project and final project (soft cover & hard cover)
• Respond to all questions from students / stakeholders and provide solutions within related work scope and responsibility
• Maintain and update records of customer transactions
• Prepare and distribute announcements related to student services activities
• Update knowledge related to current policy / information that implemented in BINUS 
• Receive, analyze, and follow up all student requests (e.g. reactive process, academic leave process, etc)
• Maintain and update record of documentations related to student request process 
• Conduct briefing related to student registration activities (e.g. KRSS, KRS, compact semester, specialization course, etc)
• Receive and follow up student request related to registration process
• Maintain and update records of all student requests 
• Respond promptly to students/other stakeholders inquiries through CRM, email, phone or send it directly to related parties
• Monitor all inquiries using CRM
• Follow up and direct the pending and unresolved inquiries to the related parties
• Handle and resolve all stakeholder inquiries based on service level agreement (SLA)
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Maintain and update record details of inquiries, comments and complaints
• Maintain and update record details of actions taken
• Manage related administration
• Communicate and coordinate with internal departments
• Provide Report to direct Supervisor
• Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost)
• Perform activities related to Quality Management System
• Perform additional tasks related to key responsibilities as required by Direct Supervisor

Requirement:

• Minimum Bachelor Degree
• Minimum 2 years of working experience
• Special Skills/Certification: Customer Service Management

Skills

• Customer Service
• Analytics & Reporting
• Communications

Culture

Based on our belief in God, our passion for education, and our view of a bright future, we are committed to developing the nation and to building a global community through education and technology.

This commitment is reflected in the values of Bina Nusantara, which become the guidance of our actions:

• Striving for excellence. We continuously do our best to achieve high quality results in every aspect of our work.
• Perseverance. We stay calm, focused, never give up, and quickly recover in overcoming challenges.
• Integrity. We are honest, transparent, sincere, and courageous in doing the right thing.
• Respect. We Care for others; we value differences and contributions from every individual
• Innovation. We encourage creative, breakthrough, and sustainable ideas to continuously improve processes in order to achieve better results.
• Teamwork. We believe in the importance of collaborative, effective, and trustful working relationships as one team.

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Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Pendidikan
• Ukuran Perusahaan: 2001 - 5000 pekerja
• Waktu Proses Lamaran: 25 hari
• Tunjangan dan Lain-lain: Tunjangan Pendidikan, Asuransi kesehatan, Parkir, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)