Lowongan Kerja Setiabudi Posisi Strategic Account Manager di Marketing Sentratama Indonesia

Strategic Account Manager
 

Role & Responsibilities

1. Client Relationship Management:
 – Build and maintain strong relationships with multiple stakeholders (C Level, Middle Management & Execution Team)
 – Understand client needs, challenges, and goals to align Frontier Technology & Netcore solutions effectively.
 – Serve as the primary point of contact and advocate for clients within the organization.

2. Strategic Planning:
 – Develop and execute strategic account plans tailored to each client’s business objectives.
 – Identify growth opportunities within existing accounts and recommend upselling or cross-selling strategies.
 – Collaborate with clients to align their business goals with Frontier Technology & Netcore products and services.

3. Problem Solving:
 – Address client concerns and issues promptly, coordinating with internal teams to resolve challenges.
 – Provide proactive solutions to potential roadblocks, ensuring client success and satisfaction.
 – Analyze data and metrics to offer insights and recommendations for improving client outcomes.

4. Product Knowledge:
 – Maintain a deep understanding of the marketing automation product suite and its capabilities.
 – Educate clients on new features, enhancements, and best practices to optimize product usage.
 – Identify opportunities for product enhancement or customization based on client feedback.

5. Collaboration:
 – Work closely with sales, marketing, and technical teams to provide seamless client experiences.
 – Collaborate with the implementation team to ensure smooth onboarding and deployment for new clients.
 – Coordinate with customer support to ensure timely resolution of technical issues.

6. Forecasting and Reporting:
 – Track and analyze key account metrics
 – Provide insights to internal teams to drive improvements in the product and service offerings.

Requirements:

1. Experience:
 – Proven experience in strategic account management, preferably in the marketing automation or SAAS industry.
 – Demonstrated success in managing complex client relationships and driving client satisfaction.

2. Industry Knowledge:
 – Strong understanding of marketing automation and SAAS industry trends, challenges, and competitive landscape.
 – Familiarity with relevant tools, platforms, and technologies used in the industry.

3. Communication Skills:
 – Excellent verbal and written communication skills to effectively engage with clients and internal teams.
 – Ability to convey technical information in a clear and concise manner.

4. Analytical Abilities:
 – Proficiency in data analysis and interpretation to provide actionable insights and recommendations.
 – Strong problem-solving skills to address client issues and identify opportunities.

5. Strategic Thinking:
 – Ability to think strategically and develop customized account plans that align with client goals and company objectives.

6. Negotiation Skills:
 – Skilled in negotiation and contract renewal processes to maximize client retention and revenue growth.

7. Time Management:
 – Effective time management and prioritization skills to handle multiple accounts and tasks simultaneously.

8. Bachelor’s Degree:
 – A bachelor’s degree in marketing, business, or a related field is typically required. A master’s degree can be an advantage.

9. Customer-Centric Approach:
 – Strong customer-centric mindset with a focus on delivering value and ensuring client success.

10. Adaptability:
  – Ability to adapt to evolving client needs, industry changes, and company updates.