Lowongan Kerja Lombok Tengah Posisi Spa Supervisor di PT.ORIGIN RESORT LOMBOK

Info Loker

Perusahaan	PT.ORIGIN RESORT LOMBOK
Posisi	Spa Supervisor
Tempat	Lombok Tengah
Jenis Pekerjaan	Kontrak/Temporer
Spesialisasi Dibutuhkan	Manajemen (Hospitaliti & Pariwisata)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Job Overview

To ensuring that service standards, facility cleanliness, and guest satisfaction goals are met and exceeded in accordance with the resort’s 4-star standards. The Spa Supervisor acts as the operational team leader, providing guidance to therapists and receptionists, managing inventory, and handling guest inquiries or complaints professionally.

Key Responsibilities

A. Operations & Service Standards

• Conduct daily inspections of all spa facilities (treatment rooms, changing rooms, sauna/steam, relaxation areas) to ensure they are clean, fully stocked, and functioning correctly before opening.

• Supervise the performance of therapists and receptionists to ensure strict adherence to Standard Operating Procedures (SOPs), from the initial greeting to the final farewell.

• Monitor the quality and availability of linen, towels, and amenities.

• Handle guest complaints or feedback promptly and diplomatically, ensuring effective “Service Recovery” when necessary.

B. Team Management & Training

• Prepare and manage staff schedules (rosters), leave requests, and break times to ensure adequate operational coverage.

• Conduct daily briefings to communicate targets, VIP guest arrivals, and ongoing promotions to the team.

• Train new employees and provide regular refresher training to existing therapists regarding massage techniques, service etiquette, and product knowledge.

• Monitor staff grooming, hygiene, and punctuality to ensure they meet the resort’s professional standards.

C. Administration & Inventory

• Manage inventory levels of professional products (massage oils, scrubs) and retail items; raise purchase requisitions before stock runs low.

• Ensure the accuracy of daily sales reports, reception logs, and guest intake forms.

• Monitor in-house product usage to prevent wastage and ensure cost control.

D. Sales & Marketing

• Drive the team to achieve daily and monthly sales targets, including treatment revenue and retail product sales (upselling).

• Assist the Spa Manager in promoting seasonal spa packages and upselling services to resort guests.

3. Key Competencies

Hard Skills (Technical Skills):

• Spa Knowledge: In-depth understanding of various massage techniques, facial treatments, manicures/pedicures, and basic anatomy.

• Administrative Skills: Proficient in Microsoft Office (Word, Excel) and Spa/Hotel Management Software (e.g., Opera, VHP, or specialized Spa software).

• Language: Professional proficiency in English (spoken and written) is mandatory; knowledge of other languages is an asset.

Soft Skills (Interpersonal Skills):

• Leadership: Ability to motivate the team, delegate tasks effectively, and maintain a fair but firm management style.

• Attention to Detail: Meticulous regarding cleanliness, ambiance control (music, lighting, aroma), and presentation.

• Communication: Excellent interpersonal skills to interact with guests from diverse cultural backgrounds.

• Problem Solving: Ability to remain calm under pressure and make quick decisions during peak operational hours.

4. Qualifications

• Education: Minimum Diploma (D3) in Hospitality Management, Tourism, Spa Management, or relevant Physiotherapy/Beauty Therapy certification.

• Experience:

  • Minimum 3–4 years of experience in the Spa/Wellness industry.

  • Minimum 1 year of experience in a leadership role (e.g., Senior Therapist or Spa Captain) within a 4 or 5-star hotel/resort environment.

• Certification: Possession of valid competency certificates (e.g., CIBTAC, CIDESCO, or National Competency Standards) is highly desirable.

• Physical & Appearance: Well-groomed, hygienic, professional appearance, and good physical stamina to stand or move for extended periods.

• Availability: Willing to work on a shift basis, including weekends, evenings, and public holidays.

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