Lowongan Kerja Semarang Posisi Shipper Success Management di Ninja Xpress

Info Loker

Perusahaan	Ninja Xpress
Posisi	Shipper Success Management
Tempat	Semarang
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Penjualan / Pemasaran, Telesales/Telemarketing
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Responsibilities

• Provide support to shipper in usage of Ninja Van Platforms and analyze shipper business across marketplace
• Level one support for shipper on any issue related to Shipping enquires and complaints on NV Shipper Platform, Operations, COD, IT and Finance
• Actively manage and resolve shipper issues by clarifying the shipper’s complaint, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution
• Conduct regular discussion for shipper (frequency based on shipper tier) to discuss plan to handle projected increase in delivery volume and raise concerns (if any)

Requirements

• 1-2 experience years in Customer Service/Customer Relation Officer/Account Executive or any related field
• Excellent verbal and written communication skills
• Ability to maintain calm under pressure, problem solver and collaborate with across functions
• Efficiency and organizational skills
• Strong administrative skills such as computer literacy in order to type up reports, results and details of customer interaction

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Transportasi/Logistik
• Ukuran Perusahaan: 2001 - 5000 pekerja
• Waktu Proses Lamaran: 26 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Kasual (contoh: Kaos)