Lowongan Kerja Jakarta Raya Posisi Service Support Specialist – Spx Express di Shopee Internasional Indonesia

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Job description:

• Supporting operation or business team on muffling internal or external (non-fraud) disruption as well as coordination to local authorities on a curative and/or preventive basis.
• Monitoring driver traffic accidents and supporting relevant teams on handling the accident impact.
• Maintaining relationships with related local authorities and community in order to grab the grass root issues

Requirements:

Requirement:

• Having experience (>2 years) on handling hard complaints/customer dispute/driver issues with a proven track record
• Strong skill on maintaining community and local authorities relationships
• Good communication skills and integrity
• Willing to be placement in Jakarta & willing to travel for business trip