Lowongan Kerja Jakarta Raya Posisi Service Qa Intern di PT Mid Solusi Nusantara (MEKARI)

Service Quality Monitoring & Evaluation

• Monitor adherence to Standard Operating Procedures (SOPs) to ensure service quality and consistency across all divisions.
• Conduct regular audits and evaluations to assess customer satisfaction with current service flows within each division.

Service Performance Measurement & Reporting

• Develop comprehensive and well-structured scorecards aligned with OKRs (Objectives and Key Results) to track service quality metrics.
• Utilize data analytics tools to monitor performance, identify trends, and document progress on quality improvement initiatives.
• Create routine quality control reports that provide insights into service performance and areas for improvement.

Customer Satisfaction & Coaching

• Analyze customer feedback to identify areas for improvement in service delivery.
• Conduct coaching sessions for service agents, providing feedback and guidance to enhance individual performance and customer satisfaction.
• Prepare summaries of coaching sessions for team leaders to track progress and identify overall training needs.

Knowledge Management & Continuous Improvement

• Maintain up-to-date knowledge of company products, services, and sampling methods.
• Proactively research and stay informed on industry trends and best practices in service quality assurance.
• Partner with team members and stakeholders to identify and implement continuous improvement initiatives.

Requirements:

• Having a basic knowledge of software is preferred. Particularly in Accounting / HR.
• Proactively keep up to date with current trends & strong analytical skills to solve problems.
• Proficient with corporate productivity & web presentation tools.
• Able to work with a team/independent & fast learner.
• Strong sense of responsibility & result oriented.
• Strong attention to detail with the ability to quickly adapt to new changes.
• Experience in a customer service, quality control, or quality assurance role is a plus.

Still got any questions? Shoot us a DM on Instagram at @lifeatmekari

Good luck and we hope you make it to the Next Level of your journey with Mekari!

Mekari Next Level Internship Program: Pick Your Team, Pave Your Way