Lowongan Kerja Jakarta Utara Posisi Service Manager di YFK Kitchen

Info Loker

Perusahaan	YFK Kitchen
Posisi	Service Manager
Tempat	Jakarta Utara
Tingkatan Kerja	Manajer/Asisten Manajer
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Hotel/Restoran, Makanan/Minuman/Pelayanan Restoran
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Requirement:

• Bachelor’s degree or equivalent all majors
• Minimum of 7 years total experience, with at least 5 years project and services and delivery management
• Ability to be self-driven and self-sufficient, working from the wider team
• Excellent verbal, presentation, and written communication skills
• Strong time management
• Strong analytical skills
• Experiences in previous Customer Success/Service roles will be highly considered
• Experiences in a B2C technology company will be highly considered
• Experiences in retail sales and services functions will also be considered
• Excellent leadership and influencing skills
• Strong customer focus and customer management skills
• Experience in service deliveries and management, Project Management Certification is an advantage
• Good knowledge of the Office Suite software, proficiency in MS-Office (Word, Excel, PPT)
• A collaborative, solution-focused approach and strong written and spoken communication skills
• Strong interpersonal skills, willing to manage different tasks under high pressure

Jobdesc:

• Responding to customer inquiries within the service level agreement (SLA)
• Responding to feedback, hard complain and soft complain
• Additional Leadership responsibilities
• Design and drive the user support and engagement process and tools
• Define and agree on the SLA for response and resolution of customer-related issues
• Establish a positive, can-do, customer-centric culture within the CS team
• Establish and set the team’s targets and goals on an ongoing basis
• Responsible to achieve assigned targets for service sales, service delivery
• Running the day-to-day service business to ensure profitable growth and improvement of service productivity. Implementing agreed delivery and performance standards to ensure consistency in quality and customer satisfaction
• Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction
• Ensuring that the area of responsibility is properly organized, staffed, skilled and directed. Guiding, motivating, and developing direct and indirect subordinates. Improving service availability, provides training, and develops capabilities and competencies
• Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Makanan & Minuman/Katering/Restoran
• Ukuran Perusahaan: 51 - 200 pekerja
• Waktu Proses Lamaran: 28 hari
• Tunjangan dan Lain-lain: Waktu regular, Senin - Jumat, Kasual (contoh: Kaos)
• Lokasi: Sunter