Lowongan Kerja Kemayoran Posisi Service Manager di PT Johnson Controls Indonesia

Who we are

Johnson Controls-Hitachi Air Conditioning is a Global Air Conditioning Manufacturer, established in October 2015 as a Joint Venture of Johnson Controls International plc and Hitachi Appliances, Inc. (now Hitachi Global Life Solutions, Inc.). Johnson Controls-Hitachi is seeking a Global Head of Public Relations to enhance the organization’s positioning in media worldwide. Our 15,000 employees create quality products, services and solutions for residential and commercial buildings throughout the world. We exceed customer expectations with the most diverse range of HVAC products in the world – from ductless solutions to chillers to HVAC room air conditioning systems, fueled by our industry-leading technology and innovation. #CareerwithAir

At Johnson Controls–Hitachi we are transforming our DNA to embrace a high performance, agile and innovative culture. In order to be the #1 Premium Japanese HVAC Technology Provider, we are focused on World Class Product Excellence, Digitally Transforming to be accessible to Customers online 24×7, Easy to do Business with for our Channel Partners & being a Premium Brand at every touchpoint in the Customer Journey. 

What you will do:

As a Service Manager, you will be responsible to Implement the analysis for a small product line by garnering feedback from product sales, marketing, and customers to understand market dynamics. You will be also working closely with the development team to ensure product specifications meet customer demands.

How you will do it:

• Collaborate closely with R & D, production, marketing, and sales teams to chart business growth and oversees key project deliverables
• Establish and actively supervise KPI, identifying opportunities for improvements, determining root cause, develop plans to resolve issues and implement corrective measures to achieve best practices for product development
• Lead and establish effective service network and team, to attend customer complaint and technical issues

What we look for:

• Minimum 8 years of experience in HVAC industry
• Min Bachelors/Diploma holder
• Able to understand the product life cycle.
• Ability to translate the strategic goals and objectives of the Company into strategies and actioned priorities.
• Good communication skills
• Personal qualities of the candidate: ambitious, good understanding in project, and good relationship with contractor, consultant, or company’s owner.

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