Lowongan Kerja Jakarta Pusat Posisi Service Development Manager di PT NTT Data Indonesia

Info Loker

Perusahaan	PT NTT Data Indonesia
Posisi	Service Development Manager
Tempat	Jakarta Pusat
Tingkatan Kerja	Manajer/Asisten Manajer
Kualifikasi	Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Manufaktur
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

• Responsible for directing a comprehensive product strategy from product conception and definition through end of life.
• Functions as a central resource with design, manufacturing, quality, test, marketing, and distribution as the product(s) move through their lifecycle.
• Directs those involved in the design, modification, and evaluation of all phases of Data center services in Indonesia.
• Formulates and executes long-term plans for cost/profit control.
• Promotes use of new technologies and industry-leading trends.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Working at NTT

Job Description :

The role of Service/Product Development Management plays a pivotal role in meeting NTT Ltd.’s strategic goals of service revenue protection and growth and operating profit improvement.

This is a people management role, responsible for increasing NTT Ltd.’s ability to consistently and predictably deliver relevant, profitable, and high-quality service offers and capabilities.

Key Roles and Responsibilities:

• Coordinate and work closely with Pre-Sales Manager, Delivery Manger and Service Management Manager and support each other as one team 
• Responsible for the standardization of our services and processes by aligning with NTT Indonesia, Affiliate companies in APAC and NTT Com Headquarter (e.g. service catalog, APAC standard, Nexcenter standard) 
• Responsible for service development to implement new services and improve existing services including service provision scheme, revenue and expenditure budget, contract, service menu, pricing, service order/operation/billing process for external and internal, marketing materials by aligning with vendors, NTT Indonesia, Affiliate companies in APAC and NTT Com Headquarter (e.g. Managed Services, Nexcenter Portal) 
• Analyze and assess internal process to implement system for more effective and efficient internal process as Project Manager 
• Make a presentation for our datacenter and conduct site tour for customer 
• Support Pre-Sales Manager and Delivery Manager to prepare the response for RFI/RFP requested by customer 
• Represent Service Delivery for ISO27001 
• Coordinate with internal (HR, Procurement, Finance, Sales, Operations) and external(customer, vendor, group companies) to proceed with the tasks 
• May be required to act as Project Manager for customer project implementation – Create feasible timeline with clarifying all required task 
• Clarify the items and quantities to be procured for internal Purchase Request 
• Negotiate with vendor for more competitive price, higher quality, and quicker delivery 
• Manage the cost to ensure profit margin for customer project 
• Hold a kick-off meeting with the parties concerned 
• Control the progress and give regular report to the parties concerned 
• Conduct proper change management 
• Plan Integration System Test (IST) and User Acceptance Test (UAT) to coordinate with Operations 
• Ensure handover to customer by deadline 
• Handover to Operations 
• Attend manager meeting to discuss corporate, business plan, improvement, etc. 
• Innovate internal process 
• Process standardization (process establishment/improvement) 
• Documentation (process visualization/create form) 
• KPI measurement/various reports 
• Automation 
• Database creation 

What will make you a good fit for the role?

Knowledge, Skills, and Attributes:

• Excellent understanding of the vast range of IT operations and NTT service offerings
• Excellent knowledge and understanding of IT industry environment and business needs
• Strong relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders
• Strong communication skills (verbal and written) coupled with good questioning skills
• An expert in the design/development of procedures and technical features required to fulfill all the elements relevant to the service
• Demonstrated expertise in design thinking and scaled agile frameworks.
• Demonstrate good documentation skills, in particular, business requirements
• Strong analytical and research skills
• Assertive in approach coupled with confidence in the area of expertise and the ability to facilitate business conversations
• Exhibit growing knowledge and passion for area specialization
• Excellent ability to effectively lead and manage a services / product team(s)
• Good client relationship building and engagement skills
• Ability to persuade, negotiate and influence key stakeholders
• A go-getter with the ability to work in high-pressure situations
• Good conceptual insight and ability to think strategically
• Ability to establish and manage processes and practices through collaboration and the understanding of business
• Ability to manage assigned work processes
• Service orientated individuals who can create client value whilst maintaining profitable business results
• Candidate must possess at least a Degree in Information Technology, Electrical or Mechanical Engineering with at least 5 years’ relevant experience in Data Center Provider or any other related industry

Required Experience:

• Sound experience working in an Information Technology environment, particularly within IT Operations
• Sound experience in a similar role within a related environment
• Demonstrated experience in effective product lifecycle management and service delivery excellence
• Prior demonstrated experience leading and managing a datacenter product / services team(s)
• Desirable to possess the qualifications such as CDCP/CDCS/CDCE, ITIL, CCNA/CCNP

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Komputer/Teknik Informatika (Perangkat Lunak)
• No. Registrasi: NDID/HR-2020/3a
• Ukuran Perusahaan: 51 - 200 pekerja
• Tunjangan dan Lain-lain: Asuransi Gigi, Tip, Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja), Career, Training & Development, Etc