Lowongan Kerja Tangerang Posisi Service Desk Engineer di PT Xapiens Teknologi Indonesia

Info Loker

Perusahaan	PT Xapiens Teknologi Indonesia
Posisi	Service Desk Engineer
Tempat	Tangerang
Tingkatan Kerja	Tidak Terspesifikasi
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	IT-Admin Jaringan/Sistem/Database, Komputer/Teknologi Informasi
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job description & requirements

Main Responsibility

• Conduct day-to-day support computer users in all clients
• Conduct user provisioning related works 
• Conduct troubleshooting activities
• Maintain lab for troubleshooting and testing hardware and software components 
• Implement and maintain clients standard desktop environment 
• Manage and maintain endpoint security on all computers. Ensure that computers are up-to-date with the latest antivirus version, latest scan-engine and latest virus definition database 
• Implement incident & problem management based on ITIL frame work 
• Gathering all information to identifying problem and logging the information 
• Investigating and diagnose the problem from the information
• Documenting all the solution and follow up the problem with other team members and third level support if necessary 
• Develop operating procedures and troubleshooting guides for new systems
• Provide on-the-job training for less experience personnel to maintain new or revised systems

Requirements

• Minimum Bachelor Degree (S1) in Information System, Computer Science, or other Engineering studies (Fresh graduate are welcome to apply)
• Minimum have 1 year of relevant experience
• Excellent in PC/Laptop troubleshooting for windows and macintosh operating system 
• Capable to settings printer, projector and video conference connection
• Capable to solve problem accessing organization systems, services (email, wifi, etc) and internet
• Understand concept of TCP/IP
• Excellent in sharing folder management
• Good in registration issues and documenting cases (resetting passwords, accounts, etc) 
• Capable to identify an appropriate software and hardware used and supported by the organization
• Capable to implementing solution and verifying the solution to fixing the problem 
• Understanding ITIL/SLA
• Preferably to have english skill

Skills

• ITIL
• Problem Solving
• Troubleshooting
• Technical Support
• Communication Skills
• English Language

Culture

/WE ARE HUMAN TECHNOLOGY/

At PT Xapiens Teknologi Indonesia, we are collaborative, innovative, open, driven, and fast-paced.

What Xapiens Do? and What We Care About?

• We are obsessed with CLIENT SERVICE:  What matters to our Clients, matters the most to us.
• We aim all our efforts at the Client’s  BUSINESS IMPACT, USER EXPERIENCE, and SPEED: Bigger, Better, Faster. 
• We do amazing things when we WORK TOGETHER.
• We NEVER SETTLE in making ourselves and our services better by learning and innovating every day.
• We love HAVING FUN and SHARING OUR JOYS with others.

Benefits and perks of working with us include:

• Compensation: Competitive salaries, Bonuses 
• Family benefits: Paid maternity/paternity leave, 
• Lifestyle: Casual dress code, Company outings, Work-from-home, 
• Progression: Professional development
• Welfare: Dental insurance, Health insurance. 

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Komputer/Teknik Informatika (Perangkat Lunak)
• Ukuran Perusahaan: 51 - 200 pekerja
• Waktu Proses Lamaran: 20 hari
• Tunjangan dan Lain-lain: Tip, Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)