Lowongan Kerja Jakarta Selatan Posisi Service Delivery Specialist di PT. BUSINESS ECLOUD INDONESIA INFORMATION TECHNOLOGY

Info Loker

Perusahaan	PT. BUSINESS ECLOUD INDONESIA INFORMATION TECHNOLOGY
Posisi	Service Delivery Specialist
Tempat	Jakarta Selatan
Tingkatan Kerja	Manajer/Asisten Manajer
Kualifikasi	Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	IT-Perangkat Lunak, Komputer/Teknologi Informasi
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Overall Function:

Responsible for making sure that services are being seamlessly delivered to the clients of an organization. Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Primary Responsibilities:

• Ensure all services are delivered according to specific standards and expectations.
• Ensuring compliance with service management governance standards and policies in the areas of IT application, development, and maintenance.
• Engaging and driving major incident topics to successful closure within the given SLA while maintaining effective communication channels with customer and relevant stakeholders in timely manner. Also ensuring a post review is conducted via problem management to avoid recurrences.
• Monitoring, evaluating, and addressing service delivery performance.
• Recommending service improvements.
• Providing accurate and regular reports to the management on performance of the service delivery
• Facilitating communications to the business (e.g. Incident alerts, change freezes etc.).
• Contributing to business-oriented IT service catalogue for their applications including links to business processes, service levels, and request management for IT services.
• Develop, implement, and maintain quality assurance protocols.
• Monitoring critical application governance, reporting on service level performance, and generating improvement actions where necessary.
• Understand the business needs, priorities, and opportunities.
• Manage key internal and external stakeholder relationships across the organization to achieve engagement to change and provide technical leadership in the design and development of new IT solutions.
• Managing customer satisfaction, service improvement programs, and escalation and complaint management.
• Identify customer service improvements and opportunities.
• Establish and maintain a positive customer impression and relationship.
• Proactively identify, mitigate, and track recurring customer service issues.

Requirements

• Degree in Computer Science, Information Systems or equivalent
• 3 to 5 years of experience performing Account Management.
• Highly organized and detail oriented.
• Skilled in Project Management.
• Self-motivated, organized, and quick learner.
• In depth knowledge, understanding and experience of ITIL practices especially in Incident, Problem, Change, Service Catalogue, and Knowledge Management
• ITIL certification – ITIL V3/V4 Foundation certificate or higher, OSA preferred.
• Broad understanding across software development, infrastructure support and SLA/KPI preferred.
• Excellent communication skills to effectively convey information to technical and non-technical stakeholders.
• Must have remarkable presentation skills when fronting customer and building working relationship.
• Able to head/steer meetings with internal and external stakeholders with a goal of resolving issues. Deliver indepth RCA.
• Proficient in English and Bahasa Indonesia (Written and Spoken)
• Demonstrate strong customer focus, with ability to manage stakeholder expectations.
• Competent in documenting and managing process and procedures.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Konsultasi (IT, Ilmu Pengetahuan, Teknis & Teknikal)
• Ukuran Perusahaan: 1- 50 pekerja
• Waktu Proses Lamaran: 29 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)