Lowongan Kerja Jakarta Selatan Posisi Service Delivery Manager – It Security Division di PT. Lintas Teknologi Indonesia

Info Loker

Perusahaan	PT. Lintas Teknologi Indonesia
Posisi	Service Delivery Manager - It Security Division
Tempat	Jakarta Selatan
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Keamanan (Teknologi Informasi & Komunikasi)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Service Delivery Manager – for SOC team

The Service Delivery Manager (SDM) for the SOC is responsible for overseeing the delivery and continuous improvement of security monitoring, incident response, threat intelligence, and other SOC services. The SDM ensures high-quality service delivery to internal and/or external customers while aligning SOC operations with business objectives and regulatory requirements.

Roles and responsibilities : 

• Service Oversight & Coordination:

  • Manage end-to-end delivery of SOC services, ensuring compliance with SLAs and KPIs.

  • Act as the primary point of contact for clients/internal stakeholders for SOC-related service issues and updates.

  • Facilitate communication between SOC analysts, engineers, and external teams.

• Performance & Reporting:

  • Monitor and report on SOC performance metrics.

  • Lead service review meetings and provide regular reporting to stakeholders.

  • Identify service improvement opportunities and manage their implementation.

• Team Management & Support:

  • Collaborate with SOC Manager to ensure optimal resource allocation and performance.

  • Assist in developing training plans and professional development for SOC engineer.

  • Support shift scheduling and operational planning.

• Incident & Escalation Management:

  • Ensure timely response and resolution of security incidents and escalations.

  • Support incident lifecycle management, including documentation and post-incident reviews.

• Compliance & Governance:

  • Ensure services comply with security policies, standards, and regulatory requirements.

  • Participate in audits and support risk assessments.

• Customer Engagement:

  • Build and maintain strong relationships with stakeholders.

  • Gather feedback on service quality and translate that into actionable improvements.

Requirements : 
 

• Candidate must have min 5 years experiences in related position

• Min S1 in Computer Science/Information Technology / Telecommunication or equivalent

• Possess ITIL certificates are preferred

• Like attention to detail, teamwork, strong leadership qualities, team management and excellent communication  

• Technically, software, hardware and data security handling, and proper knowledge of anti-virus and associated functions, are highly required.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Telekomunikasi
• Ukuran Perusahaan: 201 - 500 pekerja
• Waktu Proses Lamaran: 27 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Tip, Asuransi kesehatan, Pinjaman, Olahraga (contoh: pusat kebugaran), Parkir, Penglihatan, Kasual (contoh: Kaos), For engineers will work depend on customer request