Lowongan Kerja Jakarta Utara Posisi Service Center Network Development di PT Haier Sales Indonesia

Info Loker

Perusahaan	PT Haier Sales Indonesia
Posisi	Service Center Network Development
Tempat	Jakarta Utara
Tingkatan Kerja	Manajer/Asisten Manajer
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Responsibilities :

• Manage & develop service network expansion for both of DSC & ASC
• Setting customer service goals for team members and helping them reach those goals
• Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
• Monitoring service quality by conducting sample checks on calls and emails.
• Liaising with internal stakeholders and following up with external customers on all account related requests
• Identifying and driving process improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources.
• Recruiting, training, coaching and performance managing the customer service team Making weekly and monthly reports and surveys

Requirements :

• Candidate must possess at least Bachelor’s Degree, Master’s Degree/Post Graduate Degree in any field.
• Fluent in english
• At least 5 years experiences in service area of electronics company
• Excellent communication skills, both verbal and written
• Excellent Inter-personal Skills
• Entrepreneurial, self-starter with hands-on approach
• Flexible and open to changes and able to manage multiple tasks in restricted timeframes
• Be able to take critical decisions and handle stress
• Team leader, persuasive and innovative
• Thriving at Microsoft office (Power point/Excel/Word) and Visio
• Logically and analytically minded
• Detailed oriented and Numbers friendly

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Elektrikal & Elektronik
• Ukuran Perusahaan: 501 - 1000 pekerja
• Waktu Proses Lamaran: 29 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Tip, Asuransi kesehatan, Parkir, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja), maternity
• Lokasi: Kawasan Industri Gatot Subroto blok K-18D