Lowongan Kerja Surabaya Posisi Service Associate- Front Office di Shangri-La Surabaya

Shangri-La Hotel, Surabaya

KEY RESPONSIBILITIES

The incumbent will be working under the supervision, direction and leadership of Front Office Leader in accordance with the objectives, performance and quality standards established by Shangri-La Hotels and Resorts.

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Supervise and lead all service associates in their daily activities
• Upsell rooms to meet guests’ needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner

REQUIREMENTS

• Takes pride in being a hotelier
• Obsess over customer exoerience
• Enjoys crafting creative and best-fit solutions
• Communicates and write with fluency in English (and local language)
• Preferably has relevant experience in the hospitality industry
• Preferably comes from a hotel management-related education background
• Has strong interpersonal and communication skills
• University/Diploma in Hotel Management
• Able to perform shift works or flexible working hours
• Software Packages MS Word, excel, Opera System