Lowongan Kerja Jakarta Barat Posisi Senior Technical Support Engineer di PT Securemetric Technology

Info Loker

Perusahaan	PT Securemetric Technology
Posisi	Senior Technical Support Engineer
Tempat	Jakarta Barat
Tingkatan Kerja	Supervisor/Koordinator
Kualifikasi	D3 (Diploma), D4 (Diploma), Sarjana (S1), Sertifikat Professional
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	IT-Perangkat Lunak, Komputer/Teknologi Informasi
Gaji Min	Rp. 6.000.000
Gaji Max	Rp. 8.000.000

If You meet the qualifications, come Join UsTugas dan Tanggung Jawab :

• Point of contact for technical issues relevant customers.
• Provide second level support to customers (local and overseas) by analyzing issues for resolution.
• Provide on-site support to customers when needed.
• Create and update the customer issues FAQ/Knowledgebase.
• Create and update related document of the product (User guide, Installation guide, etc).
• Analyze, troubleshoot, and resolved customer reported issues according to company SOP.
• Communicate with developer or vendor to resolve customer related issues.
• Participate in brainstorming, idea, and knowledge sharing with the team.
• Mentor and provide training to the new or existing team members.
• Report or raise any complex issue to superior.
• Any other tasks assigned by management deem necessary as and when required.

Persyaratan :

• Ability to communicate well with the team and clients.
• Excellent command for oral and written English. 
• Possess great interest and strong initiative to learn about the company’s services and offerings.
• Detail oriented, proven ability to work effectively both independently and in team-based environment.
• Strong problem-solving skill and critical thinking.
• Experience with security product and services.
• Quick learner who enjoys overcoming challenges and resolving issues
• Basic programming knowledge in more than 1 area: C++, Java, .Net, Delphi, Objective-C and Android.
• Knowledgeable in Windows operating system and services.
• Knowledgeable in Unix/Linux operating system and services.

Pendidikan :

• Minimum degree in Software Engineering, Information Technology, Computer Science or related course in computers/technology.
• Minimum 3 years’ experience in relevant industry.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Komputer/Teknik Informatika (Perangkat Lunak)
• Ukuran Perusahaan: 1- 50 pekerja
• Waktu Proses Lamaran: 16 hari
• Tunjangan dan Lain-lain: Tunjangan Pendidikan, Tip, Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja), Bonus, Monthly Incentive and Quarterly Incentive
• Lokasi: Ketapang Business Centre