Lowongan Kerja Jakarta Raya Posisi Senior Manager, Client Services di PT The Nielsen Company Indonesia

Gambar PT The Nielsen Company Indonesia Posisi Senior Manager, Client Services (FMCG)
  • Loker diposting 1 tahun yang lalu

Dibutuhkan!! loker dengan sistem full time untuk posisi Senior Manager, Client Services (FMCG) di tempat usaha PT The Nielsen Company Indonesia untuk daerah Jakarta Raya dan sekitarnya.

Skill yang kita inginkan adalah Seni/Media/Komunikasi & Hubungan Masyarakat serta orang yang jujur, amanah, disiplin, dan bertanggung jawab.

Perusahaan kami tidak memiliki syarat yang khusus terhadap calon pelamar sehingga kamu dapat mencoba melamar ke perusahaan kami dengan memberikan CV atau portofolio anda.

Upah yang perusahaan kami tawarkan cukup kompetitif tergantung dari pengalaman karyawan. Minimal upah yang kami berikan adalah Rp 1.800.000 - Rp 5.500.000.

Info Loker

Perusahaan PT The Nielsen Company Indonesia
Posisi Senior Manager, Client Services
Tempat Jakarta Raya
Tingkatan Kerja Tidak Terspesifikasi
Kualifikasi Tidak terspesifikasi
Jenis Pekerjaan Full Time
Spesialisasi Dibutuhkan Hubungan Masyarakat, Seni/Media/Komunikasi
Gaji Min Rp. 1.800.000
Gaji Max Rp. 5.500.000

Job Description

This role will be responsible for maintaining/enhancing customer relationships, responding to client queries (across RMS & CPS) via CSO, perform triage/ coordination with Global Service Center team focusing on Data pulls, reports, resolution and triaging of client queries, and driving overall client satisfaction

Responsibilities

Client Engagement

  • Responsible for coverage analysis & client queries elements of JBP, including defining success criteria and tracking mechanisms, aligning with customer on ways of working, and defining service delivery elements of JBP 
  • Responsible for coverage analysis & client queries elements of client review process, including review and tracking value delivery against JBP across teams and markets and tracking actions for improvement as needed
  • Responsible for account ID setup and initial technical support through direct support or triaging technical support requests to right functions (e.g., support on NIQ fundamental tools and Essential platform usage training) as part of the client onboarding process
  • Accountable/responsible for change management and transition components of tactical client training (e.g., self-guided in platform training, self-paced courses on NIQ data and tools) 
  • Responsible for managing client issues and triaging issue to right issue owner for resolution; Responsible for collecting Voice of Customer for User Experience & Service Model related topics, input through proper VoC collection methods (see VoC deep dive)
  • Responsible for maintaining and promoting CSO to clients,  managing and maintaining NIQ knowledge articles, and improving client satisfaction and experience using CSO 

A Little About You 

You will work closely with Consulting team, Analytics & Insight team, and other internal stakeholders, to ensure flawless operational cadence in client servicing. You will work with Global Service Center team through coordination and alignment to guarantee that all client’s questions are addressed promptly by GSC.

Qualifications

  • Min. Bachelor Degree any major; min GPA 3.25
  • Min. 1 year in managerial level is a must 
  • 3-5 years of experience in related field (client servicing in research agency, marketing consultant)
  • A broad understanding of client sales and marketing issues
  • Knowledge of research techniques and methodologies would be an advantage
  • Basic level knowledge of statistical applications and systems as well as Microsoft Office applications is a must
  • Proven strong leadership skills
  • Excellent analytical skills and understanding of statistical modeling
  • Excellent communication skills and presentation skills 
  • An ability to work independently and in a team 
  • Good interpersonal skills is a must
  • Fluent in English both written and verbal is a must

Additional Information

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit ******* 

Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: ***************

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.

Alamat Lengkap

Provinsi Daerah Khusus Ibukota Jakarta
Kota Jakarta Raya
Alamat PT. The Nielsen Company Indonesia, Millenium Centennial Center lantai 43&46, Jl. Jenderal Sudirman No.Kav 28, RT.4/RW.2, Kuningan, Karet Kuningan, Setiabudi, South Jakarta City, Jakarta 12920, Indonesia
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Keuntungan Kerja

  • Mendapat pengalaman kerja
  • Bonus jika lembur
  • Diajari terlebih dahulu

Lamar kerja

Perlu diingat informasi yang tertera bisa saja berubah sewaktu-waktu.

Melamar pekerjaan tidak dipungut biaya, anda harus berhati-hati saat melamar pekerjaan.

Pastikan anda mengisi form lamaran yang dituju terlebih dahulu dan menunggu HRD perusahaan menghubungi untuk interview.

Disclaimer: pastikan anda membaca deskripsi dan intruksi dari lokercepat.id agar tidak mengalami kejadian yang tidak mengenakkan saat melamar pekerjaan. Karena kami adalah situs berbagi lowongan pekerjaan dengan sumber dari internet, koran, dan TV.

Tips dari admin. Gunakan bahasa yang sopan dan promosikan diri semenarik mungkin agar HRD/Staff terkait tertarik dengan anda.

Semoga sukses mendapat pekerjaan yang diinginkan.

Intruksi Melamar Pekerjaan

  1. Buka link "Lamar Sekarang" di atas
  2. Jika belum punya akunnya, silahkan daftar terlebih dahulu, buat profile/unggah resume sesuai dengan data diri anda
  3. Jika sudah mendaftar kalian bisa langsung login
  4. Promosikan diri anda lewat form lamaran kerja yang tertara
  5. Selesai, silahkan tunggu.

Bagikan Loker ini

Deskripsi Perusahaan

NielsenIQ is the industry leader in global measurement and data analytics, and the most trusted source for retail and consumer intelligence.

We deliver the complete truth to retailers, manufacturers, and our partners through our comprehensive data sets and powerful insights. We enable businesses to make critical decisions confidently, accelerating growth and optimizing performance.

Our 30,00 employees — based in over 100 countries — are talented, passionate, and unwavering in their commitment to helping clients achieve success.

Info Perusahaan

  • Industri: Konsultasi (Bisnis & Manajemen)
  • Ukuran Perusahaan: 1001 - 2000 pekerja
  • Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)
Loker ini cocok untuk anda yang tinggal di provinsi: Daerah Khusus Ibukota Jakarta