Lowongan Kerja Jakarta Pusat Posisi Senior Key Account Manager di Shipper

What is Shipper:
Shipper is a growing technology company based in Jakarta. We provide well-rounded logistics solutions for businesses of all sizes. Today, we offer several services including First-Mile Pickup and Delivery, Fulfillment/Warehouse Management, and Cross-Border shipping services. We are financially supported by eminent investors, including Naspers, Floodgate, Y-combinator, Lightspeed Ventures Partners, Insignia Ventures Partners, DST Global Partners, and Sequoia Capital India.  

Why Join Shipper:
An opportunity to build the next Unicorn and world with some of the smartest people in their fields and specialties. While also creating an impact by supporting small sellers and micro-entrepreneurs nationwide. 

Job Responsibilities:
As a Senior Key Account Manager, you will be responsible for managing and nurturing relationships with our key clients, ensuring their satisfaction and driving their success. You will serve as a trusted advisor, understanding their unique business needs, and offering tailored solutions to maximize their ROI. Your expertise in e-commerce, supply chain, and logistics, combined with your commercial focus and strong interpersonal skills, will enable you to effectively communicate with clients, anticipate their requirements, and provide exceptional customer service.

• Develop and maintain strong relationships with key clients, acting as their primary point of contact and trusted advisor.
• Understand clients’ business goals, challenges, and needs to provide tailored solutions and recommendations.
• Serve as a strategic partner, identifying opportunities to upsell or cross-sell additional products or services that align with clients’ objectives.
• Collaborate with cross-functional teams, including sales, product management, and customer support, to ensure seamless execution and delivery of services.
• Conduct regular account reviews and performance analyses to identify areas for improvement and growth opportunities.
• Monitor client satisfaction and promptly address any issues or concerns to maintain high levels of customer retention.
• Stay up to date with industry trends, market dynamics, and emerging technologies related to e-commerce, supply chain, and logistics.
• Provide training and guidance to clients on the effective use of our software and tools to optimize their operations and achieve their business objectives.
• Actively participate in trade shows, conferences, and industry events to build relationships, promote our brand, and generate new business leads.

Qualifications:

• Bachelor’s degree in business administration, marketing, or a related field (preferred).
• Minimum of 4 years of experience as an Account Manager, preferably within the e-commerce industry.
• Proven track record of successfully managing and growing key accounts.
• Strong knowledge of e-commerce, supply chain, and logistics processes and best practices.
• Excellent interpersonal skills with the ability to build rapport, influence decisions, and negotiate effectively.
• Outstanding communication skills, both verbal and written, with the ability to convey complex ideas clearly and concisely.
• Commercially focused mindset with a demonstrated ability to identify and capitalize on business opportunities.
• Strong problem-solving and analytical skills to understand client’s needs and recommend appropriate solutions.
• Ability to work independently, manage multiple clients, and meet deadlines in a fast-paced environment.
• Pleasant attitude, strong work ethic, and a passion for delivering exceptional customer service.
• Willingness to travel as needed to meet clients and attend industry events.