Lowongan Kerja Semarang Posisi Senior Freight Forwarding Operations Customer Service di PT CH Robinson Indonesia

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Perusahaan	-
Posisi	Senior Freight Forwarding Operations Customer Service
Tempat	Semarang
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Job Descriptions:

• Communicate with customer, service provider, and colleagues to coordinate shipment
• Executes one or more of the following tasks in accordance with office and company policies and SOP

1. Activate shipment 
2. Create and update shipment record and events
3. Schedule pickup/ delivery appointments
4. Obtain space confirmation with Carriers
5. Update financials, create invoice and payment voucher
6. Track, trace, update routing 
7. Create shipment related document
8. Perform regulatory filing according to country specific requirements

• Manage Workflow, Task Board, Process Board, emails etc to respond to customer requests
• Follow through on customer and service providers request to ensure satisfaction 
• Validate and ensure accuracy of shipment data in systems according to Company and customer standards
• Prepare customer report
• Report incident, escalate questions/ issue to the appropriate party when necessary
• Join meeting and training sessions when required
• Provide training or transfer knowledge when required
• Other duties or responsibilities as assigned according to team and/or country specific requirements

QUALIFICATION AND SKILL REQUIREMENTS:

• Semarang Residence is a MUST
• Good Communication in English and Semarang
• Candidate with PPJK Custom Certificate would be prioritized
• Diploma/ Bachelor degree from an accredited college/ university, preferable from transportation, logistic, Maritime academy background
• Minimum 5+ years of operations or equivalent industry experience background from freight forwarding, shipping (agency) and logistic company in handling Export and Import 
• Proficient in Microsoft Office 
• Good attention to detail and accuracy
• Demonstrated communication, prioritization, and time management skills
• Values a diverse and inclusive work environment

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Deskripsi Perusahaan

Info Perusahaan

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