Lowongan Kerja Jakarta Raya Posisi Seller Performance Project – Business Development di Shopee Internasional Indonesia

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

Job Description:

• Track seller performance and analyze data to identify growth opportunities, challenges, and ways to improve seller tools and support
• Collaborate cross-functionally with product, risk, comms, and seller edu teams to design and execute seller performance improvement initiatives
• Help plan budgets, define milestones, and conduct impact analysis for seller performance improvement initiatives; monitor KPIs to ensure successful implementation
• Contribute to the enhancement of the Business AI Assistant tool by simulating seller queries, evaluating answer quality, and identifying content gaps. Collaborate with cross-functional teams to ensure bot responses are natural, effective, and reflective of how real RMs interact with sellers.
• Enhance the Business AI Assistant tool by reviewing response quality to seller queries
• Run monthly Mass Managed seller satisfaction surveys. Analyze seller feedback, identify key pain points or service gaps, and coordinate follow-ups with relevant teams to drive resolution.

Requirements:

• Minimum Bachelor Degree with 2+ years of experience in  fast-paced industry, preferably Tech, Management Consulting, or strategy role
• Proficient in Microsoft Excel and PowerPoint for data analysis and reporting.
• Strong analytical skills and comfortable with analyzing large scale data sets to surface insights
• High ownership – highly self-driven, proactive in finding growth opportunities, and committed to finding effective solutions to problems.
• Able to work independently as well as collaboratively within a team environment.