Lowongan Kerja Jakarta Raya Posisi Sea Logistics Isc Customer Care Specialist di PT Naku Freight Indonesia

Be part of our growing team. Our Indonesia branch is currently looking for a Sea Logistics ISC Customer Care Specialist Your Role
You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features. Your Responsibilities

• To qualify + enter customer orders into the operational execution process. 
• To  drive  customer  engagement,  satisfaction,  retention  +  reactivation  in  close  cooperation  with  the Operational Care Center (OCC), destinations + regional stakeholders. 
• To  establish  +  strengthen  operational  relationships  with  customer  contact(s)  through  daily  interactions, regular care visits, pro-actively advising + consulting to ensure customer satisfaction.  
• To  qualify  customer  inquiries  +  provide selling tariff within  the  given  price  band,  in  line  with  the  guiding leeway in decision-making, following up to ensure quotations are accepted + closed.  
• To  support  customer  onboarding  in  line  with  working  instructions,  ensuring  inclusion  +  transfer  of customer requirements into the KN systems alongside the (initial) customer order. 
• To  collaborate  with  Finance  to  adjust  credit  limits  based  on  daily  business  development  +  coordinate measures in case of challenges. 
• To document, resolve, analyze all complaints, then identify, share + eliminate root causes. 
• To create, review + refine customer reports. 
• To ensure delivery against all financial targets + strategic objectives across ISC

Your Skills and Experiences

• Bachelor degree from any major
• Min 2 years experience in related field
• Able to converse fluently in Bahasa Indonesia and English
• Ability to establish priorities and accomplish multiple tasks with minimal supervision & computer skills
• Strong time management and coordination skill
• Intermediate / advance excel skill
• Top notch communication skill with ability to provide solution

About Kuehne+Nagel

With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Hera Setyowati

**************@kuehne-nagel.com