Lowongan Kerja Pulo Gadung Posisi Sea Logistics Isc Customer Care Specialist di PT Kuehne Nagel Indonesia

Are you passionate about providing exceptional customer service in the dynamic world of logistics? Kuehne Nagel, a global leader in logistics and supply chain solutions, is seeking a talented and motivated individual to join our team as a Sea Logistics ISC Customer Care Specialist in Indonesia. Your Role
You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features. Your Responsibilities

• To qualify + enter customer orders into the operational execution process. 
• To  drive  customer  engagement,  satisfaction,  retention  +  reactivation  in  close  cooperation  with  the Operational Care Center (OCC), destinations + regional stakeholders. 
• To  establish  +  strengthen  operational  relationships  with  customer  contact(s)  through  daily  interactions, regular care visits, pro-actively advising + consulting to ensure customer satisfaction.  
• To  qualify  customer  inquiries  +  provide  quotations  within  the  given  price  band,  in  line  with  the  guiding leeway in decision-making, following up to ensure quotations are accepted + closed.  
• To  support  customer  onboarding  in  line  with  working  instructions,  ensuring  inclusion  +  transfer  of customer requirements into the KN systems alongside the (initial) customer order. 
• To  collaborate  with  Finance  to  adjust  credit  limits  based  on  daily  business  development  +  coordinate measures in case of challenges. 
• To document, resolve, analyze all complaints, then identify, share + eliminate root causes. 
• To create, review + refine customer reports. 
• To ensure delivery against all financial targets + strategic objectives across ISC. 

Your Skills and Experiences

• Bachelor degree
• Preferred at least 2 year experience in related field
• Able to converse fluently in Bahasa Indonesia and English
• Ability to establish priorities and accomplish multiple tasks with minimal supervision & computer skills
• Strong time management, analytical thinking, communication and coordination skill

About Kuehne+Nagel

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Hera Setyowati

hera.setyowati@kuehne-nagel.