Lowongan Kerja Jakarta Raya Posisi Sea Logistics – Customer Care Specialist di PT Naku Freight Indonesia

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Jakarta, Indonesia branch is looking for a new Customer Care Specialist to join their Sea Logistics Import team. Your Role
You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features. Your Responsibilities

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC). 
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.  
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.  
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order. 
• To qualify + enter customer orders into the operational execution process. 
• To  collaborate  with  Finance  to  adjust  credit  limits  based  on  daily  business  development  +  coordinate measures in case of challenges. 
• To document, resolve, analyze all complaints + then identify, share + eliminate root causes. 
• To create, review + refine customer reports. 
• To ensure delivery against all financial targets + strategic objectives.  

Your Skills and Experiences

• Strong  focus  on  customer  +  stakeholder relationships 
• Strong  time  management 
• min 3 years experience in related field
• Ability to converse fluently in Bahasa Indonesia and English

About Kuehne+Nagel

With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Hera Setyowati

**************@kuehne-nagel.com