Lowongan Kerja Bali Posisi Sea Customer Service Key Account di PT Quiksilver Indonesia

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Perusahaan	PT Quiksilver Indonesia
Posisi	Sea Customer Service Key Account
Tempat	Bali
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Merchandiser (Ritel & Produk Konsumen)
Gaji Min	Rp. 5.075.000
Gaji Max	Rp. 6.075.000

SUMMARY:        

The SEA Customer Service is responsible for overseeing and managing customer interactions within our SEA business across our Wholesale strategic partner network. The primary goal of this role is to achieve the sales target, reduce customer friction points, enhance our customer experience/s, ultimately increase satisfaction and loyalty across our house of brands to reflect the voice of our customer/s. This role will be involved in various projects that intersect eCommerce, Consignment, and Brand Teams to deliver a best-in-class experience for internal & external customers.

KEY RESPONSIBILITIES: 

Main Responsibilities :

• Achieve the sales targets.
• Deliver a best-in-class customer experience across our SEA wholesale network.
• Champion the customer throughout their journey, identifying their needs and expectations.
• Manage: order entry, order confirmation, order fulfilment / allocation / replacement of cancelled or drop styles and delivery notification and schedules are upheld.
• Ensure regular contact with our distribution center network and quality control related queries.
• Actively follow up on daily customer queries regarding returns, warranty, fraud review, chargebacks, website administrative functions, orders, returns, delivery status, exchanges, instore returns/interactions.
• Work closely with each brand, content, marketing, and warehouse to ensure a seamless, best-in-class customer and service experience across all brands. 

KEY MEASURABLES:

• Meet and exceed key performance indicators and service-level targets across the different forms of customer engagement (Accuracy of Order Entry, Shipping KPI’s, Returns shipping and order adjustment requests)
• KPI’s met 
• Sales growth of the brands through exceptional customer service.
• Prompt, accurate and helpful customer service across all brands per SLA agreements.
• Cross-functional reporting and deliverables on enhancing customer experience.
• Reduction of Customer contact through frictionless journey.

REQUIRED EXPERIENCE/SKILLS/EDUCATION: 

• Candidate must possess at least a Diploma or higher in any field.
• Thorough understanding of customer service-related concepts & ability to measure performance accurately
• Awareness of commerce and warehouse distribution fundamentals
• Proven Excel, PowerPoint, and Word skills
• Experience in ERP and Customer Service application tools or applications of similar nature
• Experience in creating and implementing industry leading Customer Service strategies focused on sales generation and user experience 
• Team Player and a quick learner
• Required language : English
• Willing to be placed in Bali

PREFERRED EXPERIENCE/SKILLS:

• Ability to learn and support new and quickly-changing technologies
• Good written and verbal communication skills

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