Lowongan Kerja Jakarta Selatan Posisi Sales Support Specialist, Senior di PT. AIR LIQUIDE INDONESIA

Info Loker

Perusahaan	PT. AIR LIQUIDE INDONESIA
Posisi	Sales Support Specialist, Senior
Tempat	Jakarta Selatan
Tingkatan Kerja	Supervisor/Koordinator
Kualifikasi	Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pemasaran/Pengembangan Bisnis, Penjualan / Pemasaran
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

How Will You Be Contributing to Our Success?

The Sales Support Specialist role is to support CCC Manager in day to day activities related to IM CCC Department. You will be responsible to update the user experience, which includes application usability, accessibility, workflow, contract, pricing, and accurate and prompt customer service. You’re also in charge of utilizing data to advise decisions, including how to create and implement process improvement suggestions to find the best approach to a problem and improve overall business value and solutions.     

Industrial Merchant (IM) Commercial Support

• Prepare documents for customer requirements and customer project bidding including Bid Bond and Performance Bond.
• Circulate internal documents for approval, including JOR, Letter, CAPEX, and Contract Checklist.
• Register BLAC (Business License and Credential) for customers.
• Generate Debit Notes, input and update Credit Limit information.
• Prepare Take or Pay (TOP) Invoices and Letters; and update the TOP review sheet regularly.
• Handle complaints related to invoice pricing for customers.
• Update new index formulas, such as electricity and CPI, in shared documents.
• Manage the commercial lease car maintenance process (PR and GR).
• Create Training booklets and souvenirs for BOS customers.
• Update the HSE plan for IM Commercial operations.

Business Application Solution (Gideon):

• Upload the new index in Gideon.
• Change prices and create new products in the CMS.
• Run price escalation for customers.
• Maintain an accurate database of customer and prospect information.
• Input SCADA tags for pipeline computer recording.
• Maintain records of sales representative changes.
• Input new customers; and create tickets and forms for new Gideon users.
• Conduct training sessions for new Gideon users.
• Participate in Gideon update demos and UAT (User Acceptance Testing) related to business admin.

Pricing:

• Simulate new prices using escalation formulas for customers.
• Prepare price escalation letters for customers.
• Perform GRP price calculations and initiate a debit note process.

Contract Management:

• Upload new contracts to PARADM (Project and Asset Document Management system) for customers.
• Circulate contract documents for signing and arrange document delivery if necessary.
• Upload documents in the Contract Gdrive as per the contract list.

Reporting:

• Perform monthly fee calculations for customers with exchange rates.
• Conduct mid-closing checks to identify sales anomalies.
• Update ongoing sales reports and check sales reports monthly and distribute them after closing.
• Provide data for all sales-related consumption and contractual information.
• Fill in Shift Sales data for Operation controller, if required.

Customer Experience Initiative:

• Assist in VOC (Voice of Customer) data preparation.
• Monitor feedback on BAR+ (Business Analytics and Reporting Plus) according to assigned FPR (Feedback and Performance Report) and defined closure timeline.
• Act as a CX (Customer Experience) champion for CX initiatives and digital activities.

Are you a MATCH?

• Bachelor’s degree or equivalent experience required.
• Preferably minimum 5-7 years of experience.
• Good in Correspondence, Communication, Negotiation & Computer skills.           
• Good writing and speaking skills in English would be an advantage.
• Strong attention to detail and customer focus.  
• Ability to understand Air Liquide Products & Services.
• Ability to understand safety and quality procedures.                                                                        
• Experience in ERP Systems.

Why Join Us?

Air Liquide strives to offer its employees a total rewards package that contributes to a positive work environment and supports the well-being of all our employees and team members. We are driven by our Environmental Social Governance objectives and regularly review our benefits to ensure that we’re offering you a competitive package. At Air Liquide, we listen to our employees’ expectations. We create an engaging environment, diverse and inclusive, that allows employees to grow and to thrive.

We offer a comprehensive and competitive remuneration and benefits package including:

• Base salary
• Annual bonus
• Allowances
• Life insurance/Healthcare
• Paid maternity/paternity leave
• Dependent/Wellness benefits
• Learning opportunities
• Mobility opportunities

**We thank you for your interest in Air Liquide. Interested applicants are encouraged to send in a detailed resume, including reasons for leaving for past employment. Please be informed that only shortlisted candidates would be notified.**

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Minyak/Gas/Petroleum
• Ukuran Perusahaan: 51 - 200 pekerja
• Waktu Proses Lamaran: 24 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Tip, Asuransi kesehatan, Parkir, Penglihatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)
• Lokasi: BSC Site - Cilegon