Lowongan Kerja Lampung Posisi Sales Operation Head Customer Relation Management – Tunas Honda di PT Tunas Ridean

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Perusahaan	PT Tunas Ridean
Posisi	Sales Operation Head Customer Relation Management - Tunas Honda
Tempat	Lampung
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Manajemen – Area/Multi-lokasi (Ritel & Produk Konsumen)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

As the MT Sales Operation Head CRM – Tunas Honda, you will play a pivotal role in leading and optimising the customer relationship management (CRM) operations for Tunas Honda in Bandar Lampung, Lampung for Retail. This full-time position is crucial in driving customer satisfaction and business growth within the call centre and customer service functions.

What you’ll be doing

1. Oversee and manage the day-to-day operations of the call centre and customer service teams

2. Develop and implement effective CRM strategies to enhance customer experience and loyalty

3. Analyse customer data and insights to identify areas for improvement and drive operational efficiencies

4. Provide coaching and mentoring to team members to continuously enhance their skills and performance

5. Collaborate with cross-functional teams to ensure seamless integration of CRM processes

6. Monitor and report on key performance indicators (KPIs) to measure the success of CRM initiatives

7. Identify and implement technological solutions to streamline CRM operations

What we’re looking for

1. Minimum 1 – 2 years of experience in a customer service leadership role

2. Strong understanding of CRM principles and best practices

3. Excellent communication, interpersonal and team management skills

4. Proficiency in data analysis and performance monitoring

5. Ability to thrive in a fast-paced, customer-centric environment

6. Familiarity with the automotive industry or a similar customer-driven sector would be an advantage

What we offer

At PT Tunas Honda, we are committed to providing our employees with a rewarding and fulfilling work experience. You can expect a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. We believe in fostering a collaborative and supportive work culture that values work-life balance and employee well-being.

About us

PT Tunas Ridean is a leading automotive group in Indonesia, providing a wide range of products and services to our customers. With a strong focus on customer satisfaction, we are dedicated to delivering exceptional service and innovative solutions. Join our team and be part of our continued growth and success.

Apply now for this exciting opportunity to shape the future of CRM at Tunas Honda.

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