Lowongan Kerja Denpasar Posisi Retail Operations Manager – Ecommerce di PT SLOW BOAT

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Perusahaan	PT SLOW BOAT
Posisi	Retail Operations Manager – Ecommerce
Tempat	Denpasar
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Manajemen – Toko (Ritel & Produk Konsumen)
Gaji Min	Rp. 6.575.000
Gaji Max	Rp. 9.575.000

Retail Operations Manager – eCommerce

Location: Bali Office
Employment Type: Full-time

We’re looking for a highly organised and proactive Retail Operations Manager to join our Bali office. This is a key leadership role responsible for overseeing the day-to-day operations across our eCommerce channels — including customer service, fulfilment, activations, troubleshooting, supplier coordination, and reporting.

You’ll be the go-to person for our customer service and operational teams, helping drive daily progress, solve issues, and ensure nothing falls through the cracks. While a separate marketplace specialist will manage listings and ads, this role will oversee operational workflows across all platforms including Shopify, Amazon, eBay, Shopee, and TikTok Shop.

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Key Responsibilities

• Oversee the entire retail operations function, including CSR, dispatch (Shopify, Amazon FBA, Shopee, TikTok Shop), activations, troubleshooting, suppliers, and reporting

• Act as the main point of contact for the CSR team, guiding them on escalations, assigning tasks, and ensuring enquiries, refunds, and follow-ups are handled efficiently

• Assign and track tasks across the operations team (e.g. order follow-ups, activation requests, dispatch coordination)

• Oversee fulfilment and dispatch workflows, ensuring timely shipping across Shopify, Amazon FBA, Shopee, and TikTok Shop, and following up on delays or issues

• Supervise the activation process and assist in resolving activation-related problems

• Liaise with suppliers on stock availability, pricing, activation support, and product concerns

• Monitor orders across platforms to identify suspicious activity or issues, using platform tools and manual checks

• Coordinate with the marketplace team to flag any issues with product listings, pricing, or content that need updating

• Review and maintain internal tracking systems and operational reports to spot issues or areas for improvement

• Collaborate closely with the warehouse, logistics, customer service, and marketplace teams to keep everything on track

• Identify opportunities to streamline internal processes and improve performance across teams and platforms

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Skills & Experience Required

• Experience managing or leading retail operations in an eCommerce environment

• Strong understanding of fulfilment workflows across Shopify, Amazon FBA, Shopee, and/or TikTok Shop

• Confident managing a customer service team and assigning priorities

• Excellent problem-solving skills with the ability to resolve issues quickly and effectively

• Strong English communication skills, both written and verbal

• High level of organisation and ability to manage and follow up on multiple tasks daily

• Comfortable working with tools like Gmail, Google Sheets, and basic reporting systems

• Based in Bali and available to work full-time from our Bali office

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Nice to Have

• Familiarity with Airtable or other task management tools

• Experience in telco, travel tech, or logistics-based businesses

• Understanding of marketplace expansion or international eCommerce operations

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About Us

We’re a fast-growing travel tech company offering mobile connectivity products including SIM cards and eSIMs. Our products are sold globally through Shopify, Amazon, eBay, Shopee, and TikTok Shop. With fulfilment managed through Amazon FBA and our local warehouse, we pride ourselves on delivering smooth, fast service and quality products. You’ll join a collaborative team in Bali focused on operational excellence and sustainable growth.

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How to Apply

Submit your CV and a short cover letter explaining your experience in retail or eCommerce operations, particularly how you’ve led a team and managed multi-channel workflows.

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