Lowongan Kerja Bali Posisi Reservations di Siloina

Info Loker

Perusahaan	Siloina
Posisi	Reservations
Tempat	Bali
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Reservasi (Hospitaliti & Pariwisata)
Gaji Min	Rp. 5.075.000
Gaji Max	Rp. 7.075.000

Siloina Surf Charter offers an unforgettable surfing experience for passionate surfers around the globe. We pride ourselves on providing world-class service and an exceptional guest experience. As part of our dynamic team, you’ll play a key role in ensuring smooth operations and creating lasting memories for our guests.

We are seeking an enthusiastic and dedicated individual to join our team as an Admin, Reservations, and Guest Care Specialist. In this role, you will be the primary point of contact for guests before, during, and after their stay, handling reservations, managing guest communications, collecting valuable data, and assisting with various administrative tasks. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and delivering exceptional service.

Key Responsibilities:

Guest Interaction & Reservations:

• Manage incoming reservations and booking requests for surf charters.
• Communicate with guests via email, phone, and messaging platforms to confirm bookings, provide information, and answer queries.
• Assist in preparing pre-arrival documents and ensure all guest requirements are noted and met.

Guest Care & Follow-ups:

• Ensure guests feel welcome and supported from the moment they book their experience until post-departure.
• Handle guest feedback, concerns, and special requests promptly and professionally.
• Conduct post-departure follow-ups to gather feedback and build guest loyalty.

Data Collection & Reporting:

• Maintain accurate guest records, reservations, and feedback data.
• Analyze guest satisfaction data and work closely with the management team to improve services.

Administrative Support:

• Assist in daily administrative tasks, including scheduling, inventory management, and ensuring smooth day-to-day operations.
• Handle general office tasks such as emails, filing, and correspondence with suppliers, partners, or contractors.

Other Duties:

• Assist with ad-hoc tasks and projects as required by the team to ensure the smooth running of operations.

Skills & Experience:

• Proven experience in administration, reservations, or guest services (experience in the hospitality or tourism industry is a plus).
• Excellent communication skills with a friendly and approachable manner.
• Strong organizational skills with the ability to handle multiple tasks and priorities.
• Comfortable with office software (Google Suite, Microsoft Office, etc.) and reservation systems.
• Proactive and solutions-oriented approach to guest care.
• A passion for surfing or the surf tourism industry is an advantage but not essential.

Why Join Siloina Surf Charter?

• Work in a dynamic, friendly team in the exciting world of surf tourism.
• Opportunity for growth and development within the company.
• Competitive salary and benefits package.
• A chance to be part of a brand dedicated to providing exceptional guest experiences.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: