Lowongan Kerja South Kuta Posisi Reservations Agent di Four Seasons Resort Bali

Four Seasons Resort Bali at Jimbaran Bay is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. 

Our Location: 

Four Seasons Resort Bali at Jimbaran Bay is located on the southern tip of the island of Bali on the northeast slopes of the Bukit peninsula. Luxuriously appointed private villas are built into a gently terraced hillside named Bukit Permai, which means “beautiful hill”. 

Who We Look For: 

We look for employees who share the Golden Rule; people who by nature, believe in treating others as we would have them treat us. We look for individual with outstanding adaptability, integrity and passion for service. Strong business acumen, creativity and eye for detail. 

The Role of Reservations Agent:  

The Reservations Agent is responsible for selling the hotel and providing information to prospective guests, to capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.   

Preferred Qualifications & Skills: 

• Excellent communication and organization skills; reading, writing, and oral proficiency in the English language. 

• Must have strong Reservations or Front Office experience.

• Advanced computer skills including but not limited to Opera PMS, Excel, Word, PowerPoint and Internet.

Responsibilities 

• Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms. 

• Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests. 

• Handle guest complaints in accordance with Four Seasons policy. 

• Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations. 

• Run appropriate reports, checking for special requests, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests. 

• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival. 

• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee. 

• Respond according to the crisis management plan to any resort emergency or safety situation. 

Learn more about Four Seasons Resort Bali at Jimbaran Bay on Social media: 

https://www.fourseasons.com/jimbaranbay 

Instagram: https://www.instagram.com/fsbali/ 

Twitter: https://twitter.com/fsbali 

Facebook: https://www.facebook.com/FourSeasonsResortsBali