Lowongan Kerja Bali Posisi Reservation Specialist di BNB Profits Management

Job Descriptions:

• Oversee and manage all reservations made through online travel agents (OTAs) like Airbnb, Agoda, and others. Ensure that bookings are accurately processed and updated in our reservation system.
• Serve as the primary point of contact for guests from the moment of booking until check-out. Address any queries or concerns, ensuring a personalized and memorable experience.
• Collaborate with the revenue management team to monitor and adjust pricing strategies based on market trends and occupancy goals.
• Lead and support the reservations team, providing training and guidance to improve efficiency and service quality. Ensure staff adherence to company policies and quality standards.
• Maintain clear and effective communication with other departments, including housekeeping and maintenance, to ensure villas are prepared to meet guest expectations upon arrival.
• Implement and manage feedback mechanisms to gather guest insights post-stay. Use feedback to enhance service offerings and resolve any recurring issues.
• Generate regular reports on booking trends, guest feedback, and reservation team performance. Provide insights and recommendations to senior management to optimize operations.

List of Requirements:

• A bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.
• Proven experience as a Reservation Supervisor or similar role at least 2+ years, preferably in the hospitality or villa management sector.
• Strong familiarity with OTA platforms and channel management tools.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Outstanding communication and interpersonal skills, with fluency in English; additional languages are a plus.
• Strong leadership qualities and a team-oriented approach.
• Detail-oriented with a passion for delivering excellent customer service.