Lowongan Kerja Bali Posisi Reservation Attendants di PT Delos International Bali

Reports to: Sales Reservations Manager

Job Purpose: 

• We are looking for detail-oriented reservation agents to assist our customers with
• their booking needs. You will provide various planning and booking services, including answering 
• customers’ questions, making travel suggestions, and booking rooms and tickets.
• To be successful as a Reservation Agent you must be able to work with minimal supervision and 
• have excellent customer service skills. Additionally, you should be able to up-sell and have 
• excellent knowledge of deals and savings available to customers.

Benefit:

• Service Charge
• THR

Key Responsibilities:

• Helping plan travel itineraries.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.

Qualifications:

• D1-D4 education in related field.
• Minimum 2 years’ experience in Hospitality
• Positive and Pro-ACtive attitude towards bookings.
• Intuitive and “Let’s do it” action
• Customer-service oriented.
• Excellent written and verbal communication skills.
• Basic in English; knowledge of other languages is a plus
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Resolve problems that may arise with bookings or reservations
• Knowledge of basic Microsoft Office (Excel, Word, Outlook, Etc).
• CV’s must be submitted in English.
• Flexible working hours (Day & Night Shift).
• Ability to work under pressure.
• Familiar with VHP system.
• Willing to join immediately.
• Placement in Sanur – Bali.