Lowongan Kerja Klungkung Posisi Reservation Admin di PT. LMWS – Isla Indah Retreat

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Perusahaan	PT. LMWS – Isla Indah Retreat
Posisi	Reservation Admin
Tempat	Klungkung
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Reservasi (Hospitaliti & Pariwisata)
Gaji Min	Rp. 5.408.333
Gaji Max	Rp. 8.075.000

We are seeking suitably qualified individuals (full-time) to join us as:
RETREAT ORGANIZER AND HOTEL RESERVATION ADMIN

Requirements:
Minimum 9/10 grammar in written English and 7/10 English spoken skill (if you have a TOEFL score please provide the proof)
Excellent word arranging skill as the the admin will send emails and reply to inquiries to (mostly) foreign guests in professional words
Have min. 1 year of experience on the field
Proficient in operating Ms. Office and the computer in general
Preferably typing speed of minimum 45 WPM (words per minute) to ensure the admin will be able to reply a lot of inquiries in a timely manner
Strong organizational skills and attention to detail as the admin will act as a retreat organizer
Proven customer support experience or experience as a client service representative
Customer orientated and able to adapt/response to different types of guests
Ability to multi-task, prioritize, manage time effective
Willing to move Nusa Lembongan – Bali (free shared dormitory is provided)
Can join immediately

Responsibilities:
To reply to guests’ inquiries and bookings for the hotel, surfing, snorkeling, yoga, or retreat packages via email, WhatsApp texts, or retreat websites
To arrange the guests’ itineraries for the retreat packages
To follow up to the guests’ inquiries
To manage guests’ database on the system
To adapt to the guests’ needs and to provide solutions for the complaining guests
To provide guidance and support on all aspects to the guests
To do basic admin works (office suplies keeping and and purchasing)
To provide accurate and complete information about our retreat/hotel services, including rates, availability, and transport organization
To coordinate with partners to ensure customer timely schedules
To maintain a positive, empathetic and professional attitude towards guests at all times
To resolve service problems by clarifying the guests’ complaints
To make a weekly/monthly report regarding the guests’ reservation if needed

Benefits:
Free shared dormitory for the employees
BPJS Kesehatan dan Ketenagakerjaan after 2 months of working
Bonus after the contract ends
Service tax after 2 months of working
Paid leaves

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