Lowongan Kerja Jakarta Raya Posisi Representative, Deskside Support di Kyndryl

Why Kyndryl

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you – not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back – from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

Your Role and Responsibilities

• Performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements.
• May also perform installs, moves, adds and change (IMAC) activities, as well as data backup and restore on certain accounts, for clients.
• Resolves problems and performs IMACs within Service Level Agreement objectives (SLA), and completes all related administrative duties.
• Understands the local and regional infrastructure and key contacts in the other competencies, i.e. network team, server admin, etc., in order to ensure that the proper team is aware of, and taking action on the problem.

Required Technical and Professional Expertise

• Deskside Support Representative – Onsite Support & Remote Resolution

Preferred Technical and Professional Experience

• same as above

Required Education

Bachelor’s Degree

Preferred Education

None

Being You @ Kyndryl

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

Other things to know

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary Job Category

Technical Specialist

Role (Job Role)

Deskside Support Representative

Employment Type

Full-Time

Contract Type

Fixed Term – Short Term

Position Type

Early Professional

Travel Required

No Travel

Company

(Y031) PT Kyndryl Solutions Indonesia

Is this role a commissionable / sales incentive based position

No